Maria Chen
Customer Service Representative
Horsham,PA
Summary
Resourceful Customer Service Professional bringing 5+ years of experience achieving ambitious goals in challenging high pace call center environment. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Implementation Lead Analyst
Guardian Life Insurance
Remote, PA
06.2022 - Current
- Collaborated with other departments to coordinate resources and ensure effective execution of tasks.
- Maintained detailed records of all activities related to the implementation process
- Resolved any conflicts between stakeholders in a timely manner while maintaining positive relationships.
- Facilitated communication between internal teams and external vendors regarding issues that arose during implementations.
- Knowledgeable with Life insurance products, disability and ancillary coverages
Customer Service Representative
Accenture
Remote, PA
05.2019 - 06.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Expert in prudential group life insurance
Customer Service Representative
Prudential Financial
Dresher, PA
01.2017 - 05.2019
- Knowledgeable in Group life insurance products and anxillary coverages.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted training new trainees and provided coaching to peers.
Corporate Client Services Representative
Vertical Screen INC
Warminster, PA
05.2012 - 05.2016
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Answered 100+ calls daily
Education
Associate of Arts - Business Administration
Montgomery County Community College
Blue Bell, PA04-2014
Medical Assistant Ceritifcate of Completion - Medical Asisstant
Montgomery County Community College
Blue Bell, PASkills
- Business Analysis
- Fluent in mandarin
- Knowledgeable in life insurance industry
- Quality assurance
- Documentation Management
- Organization and Time Management
- Analytical and Critical Thinking
- Multitasking Abilities
Timeline
Implementation Lead Analyst
Guardian Life Insurance
06.2022 - Current
Customer Service Representative
Accenture
05.2019 - 06.2022
Customer Service Representative
Prudential Financial
01.2017 - 05.2019
Corporate Client Services Representative
Vertical Screen INC
05.2012 - 05.2016
Associate of Arts - Business Administration
Montgomery County Community College
Medical Assistant Ceritifcate of Completion - Medical Asisstant
Montgomery County Community College