Maria Chevalier
Cumberland,RI
Summary
Resourceful Branch Operations Supervisor known for high productivity and efficient task completion. Specialize in workflow optimization, regulatory compliance, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring smooth branch operations and excellent service delivery.
Overview
21
21
years of professional experience
Work History
Branch Operations Supervisor
Coram CVS Specialty Infusion Services
Norwood, Massachusetts
10.2019 - 01.2025
- Supervised daily branch operations and ensured compliance with all protocols.
- Trained new employees on operational procedures and best practices.
- Implemented workflow improvements to enhance service delivery and efficiency.
- Monitored performance metrics and addressed operational challenges promptly.
- Facilitated communication between departments to streamline processes effectively.
- Collaborated with other departments within the enterprise, such as Human Resources and IT, regarding operational matters.
- Responded promptly to requests from corporate headquarters concerning changes in procedures or policy implementation.
- Conducted regular meetings with employees to discuss performance issues or new initiatives.
- Advised senior management on any potential opportunities for improving operational efficiencies.
- Ensured compliance with all applicable clinical regulations and laws in the management of branch operations.
- Coordinated and supervised daily branch operations, including staffing, customer service, sales, and administrative support.
- Provided training and guidance to staff on operational procedures and policies.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Coordinated preparation of external audit materials, responses, and corporate reporting.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Administrative Supervisor
Coram CVS Specialty Infusion Services
Norwood, Massachusetts
03.2013 - 10.2019
- Supervised daily administrative operations in specialty infusion services environment.
- Managed inventory and functionality of supplies and equipment for efficient service delivery.
- Developed training materials and conducted staff onboarding sessions for new hires.
- Ensured compliance with regulatory standards and company policies across operations.
- Streamlined communication between departments to enhance workflow efficiency.
- Supervised a team of administrative professionals including hiring, training, scheduling, evaluating performance and providing feedback.
- Reviewed employee timesheets regularly to ensure hours worked were accurately recorded.
- Resolved conflicts among employees by investigating complaints thoroughly and taking appropriate disciplinary action when necessary.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Provided guidance to staff members in the areas of customer service, data entry, filing systems, office equipment maintenance, and safety protocols.
- Conducted weekly staff meetings to review progress toward goals and objectives and discuss any issues or changes in policy or procedure.
- Monitored inventory levels of office supplies to ensure adequate stock was available at all times.
- Assisted with the development of new processes for improving efficiency within the department.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Developed and implemented policies and procedures to ensure compliance with relevant laws and regulations.
- Organized meetings between managers and other departments as needed to coordinate operations.
- Implemented an electronic document tracking system which improved accuracy in filing documents.
- Responded promptly to customer inquiries via phone or email ensuring excellent customer service standards were met.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Recruited, interviewed and selected employees to fill vacant roles.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Interpreted and explained work procedures and policies to brief staff.
Medical Insurance Specialist
Coram CVS Specialty Infusion Services
Norwood, Massachusetts
03.2007 - 03.2013
- Collaborated with pharmacists to optimize patient medication management plans.
- Maintained compliance with institutional policies and accreditation standards.
- Coordinated infusion therapy services for diverse patient populations.
- Collaborated with healthcare teams to develop patient care plans.
- Facilitated training sessions for new staff on operational procedures.
- Coordinated with other departments to ensure efficient workflow processes.
- Created training materials for new hires on the company's procedures and policies.
- Processed insurance claims for specialty infusion services efficiently and accurately.
- Reviewed patient records to verify insurance eligibility and coverage details.
- Managed communication with insurance providers regarding claim statuses and approvals.
- Maintained updated knowledge of insurance policies and regulations affecting services.
- Collaborated with healthcare professionals to ensure appropriate documentation for billing.
- Resolved discrepancies in billing by analyzing claims and identifying issues promptly.
- Educated patients on insurance procedures and benefits related to infusion services.
- Assisted in training new staff on insurance claim processing protocols and systems.
- Researched medical codes used in billing processes to ensure accuracy of documentation.
- Reviewed and processed medical insurance claims to ensure accuracy of information and compliance with established regulations.
- Developed relationships with key personnel at provider organizations for better coordination of services provided under contracts.
- Maintained up-to-date knowledge of changes in state and federal laws pertaining to health care coverage.
- Resolved complex insurance issues by communicating with providers, patients, and third-party payers.
- Provided guidance on medical reimbursement issues such as coding, claim forms, and fee schedules.
- Developed strategies to improve customer service practices within the department.
- Assisted in developing new procedures and policies related to medical insurance operations.
- Collaborated with other departments within the organization such as finance or accounting when needed.
- Analyzed patient records to determine eligibility for coverage, benefit levels, and other related matters.
- Sent clinical request and missing information letters to obtain incomplete information.
Administrative Assistant
Coram CVS Specialty Infusion Services
Norwood, MA
11.2003 - 03.2007
- Managed communication between healthcare providers and patients regarding treatment plans.
- Maintained accurate patient records in compliance with healthcare regulations.
- Assisted with billing processes and insurance verification for infusion treatments.
- Supported the preparation of medical supplies and equipment for patient visits.
- Developed training materials for new administrative staff in office procedures.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Drove customer feedback to deliver information to management for corrective action.
Education
Bachelor of Arts - Music Performance
University of Northern Colorado
Greeley, CO12-1998
Skills
- Operational compliance, audit coordination, and workflow improvement
- Excellent interpersonal and communication skills
- Conflict resolution, policy/procedure interpretation and other HR support including shift scheduling, payroll, onboarding, and training
- Strong, independent work ethic and attention to detail
- Excels in team leadership and relationship management
Affiliations
- Accomplished ultra-runner and mentor
- Fundraiser for adaptive sports accessibility
- Community musician
Accomplishments
- Consistently earned outstanding ratings exceeding company expectations throughout career
Languages
German
Limited
References
References available upon request.
Timeline
Branch Operations Supervisor
Coram CVS Specialty Infusion Services
10.2019 - 01.2025
Administrative Supervisor
Coram CVS Specialty Infusion Services
03.2013 - 10.2019
Medical Insurance Specialist
Coram CVS Specialty Infusion Services
03.2007 - 03.2013
Administrative Assistant
Coram CVS Specialty Infusion Services
11.2003 - 03.2007
Bachelor of Arts - Music Performance
University of Northern Colorado
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