Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria-Clara Goncalves

Marlborough,MA

Summary

Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.

Overview

2
2
years of professional experience

Work History

Nanny

Lgelectric
06.2024 - 10.2024
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.

Host

110 Grill
04.2024 - 06.2024
  • Handled takeout orders efficiently.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Sandwich Artist

Subway-Hudson, MA
06.2022 - 05.2023
  • Maintained store cleanliness.
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.

Education

GED -

N/a
01.2024

Skills

  • Fast learner
  • Customer service
  • Answering phone calls
  • Phone etiquette
  • Communication skills
  • Cash register
  • POS
  • Basic Math
  • Cleaning Experience
  • Friendly
  • Reliability and trustworthiness
  • Approachable
  • Schedule management
  • Childcare
  • Cheerful and energetic
  • Active listener
  • Multitasking proficiency
  • Effective time management
  • Reservations

Languages

Portuguese
Native or Bilingual

Timeline

Nanny

Lgelectric
06.2024 - 10.2024

Host

110 Grill
04.2024 - 06.2024

Sandwich Artist

Subway-Hudson, MA
06.2022 - 05.2023

GED -

N/a

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Maria-Clara Goncalves