Maria Clayton

Design and implemented customer satisfaction metrics. Stocked and restocked inventory when shipments were received. Completed weekly schedules according to payroll policies. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with the store manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings.

• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
• Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
• Ensured compliance with all safety regulations throughout the store premises.
• Identified areas of operational inefficiency and implemented solutions to streamline processes.
• Provided leadership support during peak business hours by motivating staff members to meet targets.

• Maintained accurate records for tracking progress and performance of team members.
• Provided training and guidance to team members on operational procedures and best practices.
• Conducted regular reviews with team members to assess their performance and provide feedback as needed.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Reviewed employees' work to check adherence to quality standards and proper procedures.

• Computed purchases and received and processed cash or credit payment.
• Recommended, selected and located merchandise based on customer desires.
• Recommended merchandise to customers based on needs and preferences.