Summary
Overview
Work History
Education
Skills
Additional Experience
Timeline
Generic

Maria Click

Creston,OH

Summary

Results-driven Program Manager with expertise in cloud services, partner enablement, and customer success. Experienced in leading strategic initiatives, managing customer-facing platforms and communities, and supporting partner and SI training programs. Skilled at driving efficiency, building cross-functional alignment, and improving adoption through collaboration, process improvements, and data-driven decision making.

Overview

11
11
years of professional experience

Work History

Program Manager, Cloud Services

Oracle
09.2014 - 01.2025
  • Directed global initiatives to optimize customer success programs and cloud adoption.
  • Managed customer-facing portals and communities, ensuring accuracy, usability, and ongoing value.
  • Oversaw membership administration across communities and customer-facing portals driving higher engagement and participation.
  • Partnered with internal teams to design, implement, and maintain scalable processes and tools.
  • Co-led surveys and reporting mechanisms to capture customer feedback and inform strategic improvements.
  • Delivered streamlined resources and up-to-date materials to support executive and customer success teams.

Enablement Coordinator

MICROS Systems Inc.
05.2014 - 09.2014
  • Supported partner and systems integrator training programs by organizing and scheduling enablement sessions.
  • Collaborated with internal teams to prepare training materials, coordinate logistics, and ensure smooth delivery of enablement initiatives.
  • Strengthened partner readiness and contributed to successful product adoption through effective enablement support.

Education

Bachelor of Science - Business Administration

The University of Akron
Akron, OH
05-2013

Skills

  • Program & Project Management
  • Cloud Services & SaaS Solutions
  • Partner Enablement & Training Programs
  • Customer Success & Engagement
  • Community & Membership Management
  • Process Improvement & Standardization
  • Cross-Functional Team Collaboration
  • Oracle Cloud

Additional Experience

Assistant Manager / Bartender – Brubakers Pub - Aug 2010 – Aug 2025

  • Oversaw daily shift operations, supported staff, and ensured smooth customer experiences in a fast-paced environment.
  • Tracked and ordered food and liquor inventory, balanced books, and completed bank deposits.
  • Increased sales by providing efficient, high-quality service that encouraged repeat business and customer loyalty.
  • Balanced both management responsibilities and front-of-house service, demonstrating adaptability and leadership.

Timeline

Program Manager, Cloud Services

Oracle
09.2014 - 01.2025

Enablement Coordinator

MICROS Systems Inc.
05.2014 - 09.2014

Bachelor of Science - Business Administration

The University of Akron

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