Maria Colantonio
Syracuse,UT
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
AAA Auto Club Group
10.2021 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
Customer Service Coordinator
Nippon Express USA
08.2015 - Current
- Work with the account, Canon USA, Inc., to coordinate outbound shipments
- Handle customer inquiries about shipment claims and shortages
- Daily use of email correspondence, phone calls, and attending meetings
- Create all bill of ladings, packing lists, dropping orders, invoicing, and auditing orders
- Schedule outbound pickups with carriers
- Create opening and closing reports for each month
- Handle transfers to different Canon locations, disposal orders, and export orders
- Daily use of MS office, S21 (Canon software), TecSys WMS, and IBM Notes
- Help warehouse troubleshoot RF scanners and log in issues
- Assist with inventory control and inbound containers
- Train new staff on procedures and software navigation.
Amazon Lead
Amazon
06.2018 - 12.2020
- Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
- Conducted thorough product research to identify profitable niches in the marketplace, resulting in successful product launches.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues through effective communication.
- Managed inventory levels to ensure stock availability and minimized storage fees.
- Tracked performance metrics and utilized analytics tools to make data-driven decisions for continuous improvement in business operations.
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
- Coordinated with suppliers for efficient sourcing of high-quality products at competitive prices.
- Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
Education
High School Diploma -
Narbonne High School
Harbor City, CA06.2002
Skills
- Troubleshooting
- Critical thinker
- Administration
- Service and support
- Problem Solver
- Coordinator
- Works well with others
- MS Office
- Product Knowledge
- S21 software
- WMS Software
- Organized and detail oriented
- IBM notes software
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Flexible Schedule
- Sales expertise
- Product Sales
- Upselling
- Product Recommendations
- Sales Goals Attainment
Certification
First Aid Certification, San Pedro, CA, 07/2018
References
- Shun Shigematsu, Nippon Express USA, Assistant General Manager, (424) 488-4924
- Leonel Miramontes, Nippon Express USA, Logistics Supervisor, (310) 507-5542
- Maiko Watanabe, Nippon Express USA, Logistics Customer Service Manager, (310) 345-6406
- Ronald McCollum, Nippon Express USA, Logistics Supervisor, (310) 971-6967
Languages
Spanish
Full Professional
Timeline
Sales Associate
AAA Auto Club Group
10.2021 - Current
Amazon Lead
Amazon
06.2018 - 12.2020
Customer Service Coordinator
Nippon Express USA
08.2015 - Current
High School Diploma -
Narbonne High School