Maria Collazo
Allentown,PA
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
MA Receptionist
Excel Medical Center
Philadelphia, Pa
07.2023 - Current
- Verified visitors' identification cards before allowing access to the building.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
MA Receptionist
American Institute
Cherry Hill, PA
07.2019 - 01.2022
- Compiled data from various sources into organized reports for management review.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Responded to inquiries from internal staff members regarding office operations.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled and confirmed appointments and meetings for management team.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Scheduled and confirmed appointments.
concierge
Chestnut St., Apartments
Philadelphia
- Checking in membered guest, answering phone calls, answering questions and concerns, Scheduling activity appointments greeting Daily customers
- Was in charge of resolving Service related issues and Documenting actions in the system
- Went above and beyond for my guess which include Making outside venues Reservations and scheduling Tours
- I have collect a deposit fees and payments.
FRONT DESK CLERK
YMCA
- Checking in membered guest, answering phone calls, answering questions and concerns, Scheduling activity appointments greeting Daily customers
- Was in charge of resolving Service related issues and Documenting actions in the system
- Went above and beyond for my guess which include Making outside venues Reservations and scheduling Tours
- I have collect a deposit fees and payments.
Processor
CSL PLASMA
- Handled bottles when brought back to me
- I made sure that everything matches for an example name , date, time and numbers
- Then I would pay the customer out
- Invert my bottle three times Place my bottle into a machine then strip it Then I would take samples if needed label my samples Strip my bottle again heat seal it scan it into the system and place it in the freezer along with the samples
- I must make sure that the bottles are within 30 minutes.
Education
high school diploma -
Asscoiates -
pierce college
Non-graduate -
Dental student
Skills
- Computer skills
- Office skills
- Customer service
- Excellent communication skills
- Organization
- Problem solving
- Scheduling
- Team building
- Flexible
- Organizing mail
- Answering incoming calls
- Cash handling
- Greeting visitors
- experience with Athena one EMR system
- handling and updated insurance
Certification
- introduction ti insurance packages
- eligibility in athena one
- Authorization and referrals
- Registration and Scheduling Managing appointment
- Patient check in and check outs
- charge entry manage self pay accounts for front desk team members
- monitoring patients A/R
- COMPLEATING PATIENTS REFUND WORK
Timeline
MA Receptionist
Excel Medical Center
07.2023 - Current
MA Receptionist
American Institute
07.2019 - 01.2022
concierge
Chestnut St., Apartments
FRONT DESK CLERK
YMCA
Processor
CSL PLASMA
high school diploma -
Asscoiates -
pierce college
Non-graduate -
Dental student
- introduction ti insurance packages
- eligibility in athena one
- Authorization and referrals
- Registration and Scheduling Managing appointment
- Patient check in and check outs
- charge entry manage self pay accounts for front desk team members
- monitoring patients A/R
- COMPLEATING PATIENTS REFUND WORK
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