Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Colon-Figueroa

Peachtree City,GA

Summary

Resourceful Co-Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and adaptability which contribute to successful team coordination and project delivery. Committed to driving results through effective collaboration and strategic planning.

maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

21
21
years of professional experience

Work History

Co-Manager

R Liquor Store
Peachtree City, GA
11.2010 - Current
  • Conducted weekly team meetings to discuss goals and objectives.
  • Reviewed employee timecards for accuracy prior to submitting payroll information.
  • Developed store policies to ensure compliance with company standards.
  • Implemented cost-saving measures that improved operational efficiency without compromising quality of service or product offerings.
  • Created detailed reports summarizing store performance metrics.
  • Provided feedback on employee performance and implemented corrective measures as needed.
  • Ensured compliance with health and safety regulations in the workplace.
  • Recruited new staff members through job postings, interviews, and references checks.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Monitored staff performance and addressed issues.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

Event Specialist Operator

Intrado
West Point, GA
11.2008 - 06.2021
  • Maintained accurate records of customers' interactions with the call center staff.
  • Advised management on ways to improve efficiency within the call center environment.
  • Consistently met call center performance standards.
  • Assigned tasks to call center agents based on their skill sets and availability.
  • Contributed ideas for improving call center operations efficiency.
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Worked closely with clients to understand their needs and develop customized solutions tailored to those needs.
  • Provided technical support throughout events by troubleshooting any issues that arose.
  • Participated in regular meetings with senior management regarding call center operations.
  • Coordinated with IT department to resolve technical issues affecting call center operations.
  • Analyzed intraday staffing requirements for call center operations and recommended changes as needed.
  • Organized daily work schedules for a team of 10-15 call center agents.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Responded promptly to all incoming calls, emails, letters, or other communications from customers.
  • Identified opportunities to upsell products or services to existing customers.
  • Utilized CRM tools effectively in order to manage relationships with customers.
  • Facilitated communication between management teams and clients regarding issues or concerns that arise during projects.
  • Facilitated communication between customers and other departments to address complex issues.
  • Led team meetings to discuss customer service achievements and challenges, promoting a culture of continuous improvement.
  • Established and maintained strong relationships with key clients to ensure long-term business growth.

Assistant Manager

Wendy's International LLC
Adairsville, Georgia
02.2003 - 03.2008
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Resolved conflicts among employees in an effective manner.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Assisted with kitchen preparation during peak times as needed.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Delegated work to staff, setting priorities and goals.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Education

Bachelor of Science - Health Sciences

South University
Savannah, GA
06-2019

Skills

  • Staff Management
  • Customer communications
  • Professional phone voice
  • Customer Support
  • Team Leadership
  • Staff Training and Development
  • Customer Relationship Management
  • Data Entry

Languages

Spanish
Native/ Bilingual

Timeline

Co-Manager

R Liquor Store
11.2010 - Current

Event Specialist Operator

Intrado
11.2008 - 06.2021

Assistant Manager

Wendy's International LLC
02.2003 - 03.2008

Bachelor of Science - Health Sciences

South University

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