Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
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Maria Colon-Figueroa

Peachtree City,GA

Summary

Resourceful Co-Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and adaptability which contribute to successful team coordination and project delivery. Committed to driving results through effective collaboration and strategic planning.

maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

23
23
years of professional experience

Work History

Store Manager and Director

R Liquor Store
Peachtree City, GA
11.2010 - Current
  • Conducted weekly team meetings to discuss goals and objectives.
  • Reviewed employee timecards for accuracy prior to submitting payroll information.
  • Developed store policies to ensure compliance with company standards.
  • Implemented cost-saving measures that improved operational efficiency without compromising quality of service or product offerings.
  • Created detailed reports summarizing store performance metrics.
  • Provided feedback on employee performance and implemented corrective measures as needed.
  • Ensured compliance with health and safety regulations in the workplace.
  • Recruited new staff members through job postings, interviews, and references checks.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Monitored staff performance and addressed issues.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Event Specialist Operator

Intrado
West Point, GA
11.2008 - 06.2021
  • Maintained accurate records of customers' interactions with the call center staff.
  • Advised management on ways to improve efficiency within the call center environment.
  • Consistently met call center performance standards.
  • Assigned tasks to call center agents based on their skill sets and availability.
  • Contributed ideas for improving call center operations efficiency.
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Worked closely with clients to understand their needs and develop customized solutions tailored to those needs.
  • Provided technical support throughout events by troubleshooting any issues that arose.
  • Participated in regular meetings with senior management regarding call center operations.
  • Coordinated with IT department to resolve technical issues affecting call center operations.
  • Analyzed intraday staffing requirements for call center operations and recommended changes as needed.
  • Organized daily work schedules for a team of 10-15 call center agents.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Responded promptly to all incoming calls, emails, letters, or other communications from customers.
  • Identified opportunities to upsell products or services to existing customers.
  • Utilized CRM tools effectively in order to manage relationships with customers.
  • Facilitated communication between management teams and clients regarding issues or concerns that arise during projects.
  • Facilitated communication between customers and other departments to address complex issues.
  • Led team meetings to discuss customer service achievements and challenges, promoting a culture of continuous improvement.
  • Established and maintained strong relationships with key clients to ensure long-term business growth.

General Manager

Wendy's International LLC
Adairsville, Georgia
02.2003 - 03.2008
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Resolved conflicts among employees in an effective manner.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Assisted with kitchen preparation during peak times as needed.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Delegated work to staff, setting priorities and goals.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
  • Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
  • Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
  • Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Owner

Nino's Pizza
09.2002 - 11.2005
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Expanded business into new markets, cond
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
  • Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reported issues to higher management with great detail.

Education

Bachelor of Science - Health Sciences

South University
06-2019

Skills

  • Staff Management
  • Customer communications
  • Professional phone voice
  • Customer Support
  • Team Leadership
  • Staff Training and Development
  • Customer Relationship Management
  • Data Entry

Languages

Spanish
Native/ Bilingual

Education and Training

other

Timeline

Store Manager and Director

R Liquor Store
11.2010 - Current

Event Specialist Operator

Intrado
11.2008 - 06.2021

General Manager

Wendy's International LLC
02.2003 - 03.2008

Owner

Nino's Pizza
09.2002 - 11.2005

Bachelor of Science - Health Sciences

South University

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Maria Colon-Figueroa