Summary
Overview
Work History
Education
Skills
Timeline
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Maria Condini

Orlando,FL

Summary

Positive and upbeat professional knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.

Overview

8
8
years of professional experience

Work History

Area Merchandiser

Universal Studios
Orlando, Florida
09.2024 - Current
  • Independently works on store merchandising plans to ensure proper assortments are added to locations; merchandise is placed in accordance with the merchandiser-developed SKU to fixture; determines allocation amounts; allocates adequate floor space for programs; and determines proper adjacencies. Works directly with the Universal Orlando buying team, field managers, merchandise warehouse, and visual.
  • Plans, organizes and executes promotional activities within the area of responsibility.
  • Analyzes customer feedback to ensure that products met their needs and expectations.
  • Identifies potential areas for growth within the assigned region through research into consumer behavior patterns.

Shift Supervisor

Starbucks
Orlando, FL
05.2022 - 09.2024
  • Monitors and observes the day-to-day activities of subordinates, coordinates breaks for hourly associates, and keeps management informed of area activities and any significant problems.
  • Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures.
  • Coordinates with management for on-the-job training of new associates.
  • Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times.
  • Transfers supplies and equipment between storage and work areas by hand or use of a hand truck.
  • Implements product rotation based on product code dates in warehouse and concepts, orders product and participates in physical inventory counts as required.
  • Resolves customer complaints in a manner consistent with company policy, and with customer satisfaction in mind.
  • Monitors compliance with safety guidelines, builds awareness about safety, and reports any safety concerns to management.
  • Follows health, safety and sanitation guidelines for all products.
  • Reinforces Starbucks policies and procedures.
  • Maintain cleanliness by following proper sanitation procedures with equipment, work area and proper food handling, as mandated by HACCP regulations. Help to keep refrigeration units organized and stock rotated.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety & security, to ensure the safety of all team members.
  • Assist in the development of new employees and student employees.
  • Fill in service summary sheets and other record keeping sheets as needed.

Barista

Starbucks
Orlando, FL
05.2019 - 05.2022
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipes.
  • Follows health, safety and sanitation guidelines for all products.
  • Delivers legendary customer service to all customers by acting with a “customer comes first” attitude and connecting with the customer.
  • Creates a positive environment by providing clear, specific, timely and respectful feedback to team’s supervisory member on shift to ensure operational excellence and to improve performance.
  • Ensure the delivery of legendary customer service for all customers and consistency of products.
  • Reinforces Starbucks policies and procedures.
  • Maintains regular and consistent attendance and punctuality.
  • Be responsible for notifying a Supervisor if you have any problems with day to day issues of customers, served items, recipes, meals or if you need help. Complete cleaning assignment regularly.
  • Use initiative to help your department run efficiently, make decisions, and take responsibility for your assigned area. Communicate with others to relay pertinent information.

Sales Associate (Seasonal)

Macy's
Orlando, FL
08.2017 - 12.2017
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Processed credit card transactions quickly and securely.
  • Assisted customers with product selection, sizing and styling.
  • Handled customer complaints in a professional manner.
  • Provided accurate information about products, prices and services.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Conducted inventories on a regular basis to track stock levels.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Greeted customers and provided exceptional customer service.

Executive Sales Assistant

Dúnia da Silva
Orlando , FL
01.2017 - 08.2017
  • Assisted senior executives with daily administrative tasks such as scheduling meetings, managing emails, and preparing documents.
  • Greeted visitors in a professional manner upon arrival at the office.
  • Served as primary contact person for resolving any issues that arose during sales transactions.
  • Provided additional administrative support as requested by senior executives.
  • Developed and maintained customer databases, ensuring accuracy of information and data integrity.
  • Maintained an organized filing system of all contracts, invoices, orders, customer profiles.

Education

Associate of Arts - Music Performance

Valencia College
Orlando, FL
04-2021

High School Diploma -

Freedom High School
Orlando, FL
05-2017

Skills

  • Costumer Service
  • Leadership
  • Bilingual (English and Portuguese)
  • Ability to communicate in Spanish
  • Problem Solving
  • Time Management
  • Adaptability
  • Staff Management
  • Conflict resolution
  • New Employee Training
  • Coaching
  • Teamwork and Collaboration

Timeline

Area Merchandiser

Universal Studios
09.2024 - Current

Shift Supervisor

Starbucks
05.2022 - 09.2024

Barista

Starbucks
05.2019 - 05.2022

Sales Associate (Seasonal)

Macy's
08.2017 - 12.2017

Executive Sales Assistant

Dúnia da Silva
01.2017 - 08.2017

Associate of Arts - Music Performance

Valencia College

High School Diploma -

Freedom High School

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