Maria Condini
Davenport,FL
Summary
Positive and upbeat, professional, knowledgeable about safety standards, guest relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.
Overview
9
9
years of professional experience
Work History
Sales Associate
Universal Studios
09.2024 - Current
- Provides an interactive guest experience through the utilization of suggestive sales techniques and product demonstrations in a positive and outgoing manner.
- Processes merchandise sales and returns using a cash register; Wrapping and bagging merchandise; Handle cash, credit card transactions, travelers’ checks and discounts.
- Stocks and retrieves merchandise and supplies.
- Maintaings sales floor or carts appearance standards by cleaning floor surface, dusting counters and displays using cloths, brooms, brushes and/or cleaning agents.
- Actively participating in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities.
- Runs carnival style games in a fun and engaging way.
Shift Supervisor
Starbucks
05.2022 - 09.2024
- Monitors and observes the day-to-day activities of subordinates, coordinates breaks for hourly associates, and keeps management informed of area activities and any significant problems.
- Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures.
- Coordinates with management for on-the-job training of new associates.
- Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times.
- Transfers supplies and equipment between storage and work areas by hand or use of a hand truck.
- Implements product rotation based on product code dates in warehouse and concepts, orders product and participates in physical inventory counts as required.
- Resolves customer complaints in a manner consistent with company policy, and with customer satisfaction in mind.
- Monitors compliance with safety guidelines, builds awareness about safety, and reports any safety concerns to management.
- Follows health, safety and sanitation guidelines for all products.
- Reinforces Starbucks policies and procedures.
- Maintain cleanliness by following proper sanitation procedures with equipment, work area and proper food handling, as mandated by HACCP regulations. Help to keep refrigeration units organized and stock rotated.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety & security, to ensure the safety of all team members.
- Assist in the development of new employees and student employees.
- Fill in service summary sheets and other record keeping sheets as needed.
Barista
Starbucks
05.2019 - 05.2022
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipes.
- Follows health, safety and sanitation guidelines for all products.
- Delivers legendary customer service to all customers by acting with a “customer comes first” attitude and connecting with the customer.
- Creates a positive environment by providing clear, specific, timely and respectful feedback to team’s supervisory member on shift to ensure operational excellence and to improve performance.
- Ensure the delivery of legendary customer service for all customers and consistency of products.
- Reinforces Starbucks policies and procedures.
- Maintains regular and consistent attendance and punctuality.
- Be responsible for notifying a Supervisor if you have any problems with day to day issues of customers, served items, recipes, meals or if you need help. Complete cleaning assignment regularly.
- Use initiative to help your department run efficiently, make decisions, and take responsibility for your assigned area. Communicate with others to relay pertinent information.
Sales Associate (Seasonal)
Macy's
08.2017 - 12.2017
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed credit card transactions quickly and securely.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
Executive Sales Assistant
Dúnia da Silva
01.2017 - 08.2017
- Assisted senior executives with daily administrative tasks such as scheduling meetings, managing emails, and preparing documents.
- Greeted visitors in a professional manner upon arrival at the office.
- Served as primary contact person for resolving any issues that arose during sales transactions.
- Provided additional administrative support as requested by senior executives.
- Developed and maintained customer databases, ensuring accuracy of information and data integrity.
- Maintained an organized filing system of all contracts, invoices, orders, customer profiles.
Education
Associate of Arts - Music Performance
Valencia College
Orlando, FL04-2021
High School Diploma -
Freedom High School
Orlando, FL05-2017
Skills
- Costumer Service
- Leadership
- Bilingual (English and Portuguese)
- Ability to communicate in Spanish
- Problem Solving
- Time Management
- Adaptability
- Staff Management
- Conflict resolution
- New Employee Training
- Coaching
- Teamwork and Collaboration
Timeline
Sales Associate
Universal Studios
09.2024 - Current
Shift Supervisor
Starbucks
05.2022 - 09.2024
Barista
Starbucks
05.2019 - 05.2022
Sales Associate (Seasonal)
Macy's
08.2017 - 12.2017
Executive Sales Assistant
Dúnia da Silva
01.2017 - 08.2017
High School Diploma -
Freedom High School
Associate of Arts - Music Performance
Valencia College