Maria Contreras-Piana Velasquez

• Conducts telephonic assessment of members status and discharge plans with hospital(s).
• Evaluates discharge plan and appropriateness of discharge status, in coordination with CM department.
• Serves as guide to hospital discharge planner to promote better understanding of healthcare issues and ongoing care needs member may have.
• Engages with Care management team as needed to collaboratively work on members discharge needs

Managed relationships with high-profile clients and translated marketing and social media needs into results-driven strategies.

• Maintained company's social media presence by posting messages, answering posts and monitoring responses.
• Increased customer engagement through social media.
• Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns and website updates.
• Created social media content with consistent content and tone.
• Strategized and developed video content for client's website and social media publications.
• Utilized social media marketing tools such as Canva.

• Supported data processing operations and provided survey research assistance
• Arranged support groups, life skills education programs and supportive counseling for survivors by coordinating appropriate trained and license service providers
• Acted as role model for clients by exhibiting positive behaviors
• Attended meetings, training, conferences, and seminars to advance professional knowledge.

• Answer and direct phone calls taking detailed messages when need be. Preforming clerical work such as typing documents, printing, faxing, etc
• Provided exemplary training in office procedures and policies to all new employees
• Maintained office safety by screening visitors, updating logs and issuing temporary passes
• Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
• Assisting in trials when needed
• Handling correspondence.

• Fold, organize and distribute cloths into their locations
• Assist customers find clothing they desire
• Restock clothes when merchandise is running low
• Register trained
• Responsible for handling large amounts of money
• Certified trainer for new employees.

• Coordinated schedules and timelines for events
• Performed event coordination for larger parties and gatherings
• Reviewed event bills to confirm accuracy and approve payment
• Coordinator for food and drinks to be distributed accordingly for each party
• Administrate each party in order for each birthday to go as smoothly as possible.
• Managed event logistics and operations

GPA: 3.0/4.0