Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Maria Contreras Huerta

Maria Contreras Huerta

Moline,IL

Summary

Goal-oriented Client Relationship Consultant with over 6 years of banking experience in fast-paced, team-based environments. Responsible for building long-term relationships with clients to better address the financial needs of each individual account. Committed to empowering the Hispanic community and willing to grow an emerging market with the business and cultural competencies that are unique to me.

Overview

9
9
years of professional experience

Work History

Client Relationship Consultant III

U.S. Bank
Rock Island, IL
09.2021 - Current
  • Received consistent recognition as top sales performer.
  • Collaborated with U.S. Bank and Mercado on Fifth to effectively work as a resource for minority entrepreneurs.
  • Peer Mentor by coaching new team members to use their skills to further their development.
  • Consulted with clients to understand their needs and deepen relationships by educating them on our products and services.

Personal Banker II

First Midwest Bank
East Moline, IL
07.2017 - 09.2021
  • Contributed to branch and company success by meeting, at minimum, 115% to assigned yearly goals.
  • Placed Emphasis on debt consolidation and home equity loans during outbound relationship calling, resulting in a 20% increase in closed loan volume year over year.
  • Strategically coached new bankers to be ready for opportunities and to give them the tools needed to reach their full potential.
  • Built client relationships to help them achieve financial success by educating them on financial products and services.

Customer Service Agent

Manpower
Moline, IL
02.2017 - 05.2017
  • Responsible for finding a solution to our customers issues.
  • Answered over 60 calls a day with a positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks simultaneously.

Lead Member Service Representative

IH Mississippi Credit Union
Rock Island, IL
10.2015 - 02.2017
  • Partnered with the Boys and Girls Club of Mississippi Valley to mentor high school students on career development.
  • Served as a team leader to our tellers to be there as a resource and a coach to meet sales quotas.
  • Partner with Bankers to enhance, coach and motivate.
  • Resolved customer complaints by finding a solution that would work for the needs of the business and needs of the client.

Customer Service Agent

APAC Customer Services, Inc
Davenport, IA
02.2013 - 10.2015
  • Responded to over 100 emails per day, addressing customer complaints, customer inquires and providing product information.
  • Member of focus group that was responsible for planning employee appreciation events.
  • Responsible for writing, editing and delivering weekly newsletter to team members.


Education

Associates Degree - Business Management and Marketing

Black Hawk College
Moline, IL
2012

Skills

  • Team Leadership
  • Resourceful
  • Problem Solving
  • Connecting with people
  • Bilingualism
  • Excellent Communicator

Volunteer Experience

  • Annual United Way Day of Caring.
  • Annual Big Brothers Big Sisters Of The Mississippi Valley Plant Sale.

Timeline

Client Relationship Consultant III

U.S. Bank
09.2021 - Current

Personal Banker II

First Midwest Bank
07.2017 - 09.2021

Customer Service Agent

Manpower
02.2017 - 05.2017

Lead Member Service Representative

IH Mississippi Credit Union
10.2015 - 02.2017

Customer Service Agent

APAC Customer Services, Inc
02.2013 - 10.2015

Associates Degree - Business Management and Marketing

Black Hawk College

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Maria Contreras Huerta