Maria Cook
Selah,WA
Summary
Accomplished in enhancing customer loyalty and streamlining operations, at King County Superior Court, showcases a blend of meticulous attention to detail and exceptional problem-solving abilities. Leveraging intelligent strategies and a teachable spirit, significantly contributed to operational efficiency and customer satisfaction, embodying tenacity and perceptive insight to exceed employer expectations.
Overview
35
35
years of professional experience
Work History
Grocery Store Cashier
Wray's Marketfresh IGA
06.2022 - 08.2024
- Manage register effectively and efficiently
- Resolve complaints professionally by demonstrating empathy and understanding to strengthen loyalty, multiple times daily
- Reduce wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates,
Front End Manager/Safety Manager/Customer Service Cashier
Safeway
07.2015 - 07.2020
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank
- Built positive relationships with customers to increase repeat business
- Trained cashiers on organizational policies, cash handling and customer service
- Coached employees on methods for handling various aspects of sales, complicated issues, and difficult customers.
Front Desk Manager/ Night Auditor/Hotel Front Desk Clerk
Holiday Inn Express Hotel
09.2012 - 07.2015
- Completed night audit to close bank and cash registers
- Utilized problem-solving skills when handling logistical challenges
- Established rapport with regular clientele
- Provided personalized service tailored to individuals
- Trained staff in customer service techniques and hotel operations
- Established performance goals for staff and provided feedback
- Recruited, interviewed and hired staff
Business to Business Sales Manager
Jerrol's Office Supply and Book Store
03.2008 - 04.2010
- Built strong relationships with key clients, fostering long-term partnerships and repeat business
- Strengthened referral networks by maintaining active presence in professional organizations and participating in community events
- Expanded market share by identifying untapped opportunities and creating strategic entry plans
Municipal Court Clerk
City of Kittitas
02.2007 - 04.2008
- Expedited case resolutions with prompt scheduling of hearings, trials, and conferences
- Enhanced courtroom efficiency by managing calendars and streamlining dockets
- Maintained strict confidentiality regarding sensitive case information in accordance with applicable laws and ethical standards
- Communicated between judges, attorneys, and other court personnel through clear and concise correspondence
- Collaborated with law enforcement agencies to ensure timely processing of warrants, summonses, subpoenas, and other legal orders
- Prepared court orders and judgments for signature
- Responded to requests for information from public, other municipalities or state and federal legislative offices
Judicial Assistant/ Case Coordinator/ Receptionist
King County Superior Court/ King County Prosecutor
03.1991 - 05.1995
- Maintained confidentiality of sensitive information while processing high-profile cases with discretion and professionalism
- Streamlined court processes by organizing and maintaining accurate case files and records
- Enhanced judicial efficiency by managing daily court calendars and scheduling hearings
- Maintained court dockets and updated disposition of cases after court hearings and trials
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses
Head Bank Teller
Old Stone Savings and Loan
06.1989 - 03.1991
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies
- Identified potential fraud cases through careful observation and adherence to security protocols, protecting both bank and its customers from financial loss
- Developed strong relationships with customers, promoting bank products and services tailored to individual needs
- Mentored junior bank tellers, fostering positive work environment and encouraging professional growth
- Collaborated with team members to meet or exceed branch performance targets consistently
Education
DONA International Certified Birth Doula - Birthing Doula
Simkin Center For Allied Birth Vocations
Kenmore, WA09.2026
Some College (No Degree) - Journalism And Communication
Green River Community College
Auburn, WAHigh School Diploma -
Tahoma Senior High School
Maple Valley, WA06.1986
Skills
- Intelligent
- Non-traditional Thinker
- Perceptive
- Teachable
- Analytical
- Communicator
- Observant
- Tenacious
- Flexible
- Result Driven
- Conceptual
- Effective
Timeline
Grocery Store Cashier
Wray's Marketfresh IGA
06.2022 - 08.2024
Front End Manager/Safety Manager/Customer Service Cashier
Safeway
07.2015 - 07.2020
Front Desk Manager/ Night Auditor/Hotel Front Desk Clerk
Holiday Inn Express Hotel
09.2012 - 07.2015
Business to Business Sales Manager
Jerrol's Office Supply and Book Store
03.2008 - 04.2010
Municipal Court Clerk
City of Kittitas
02.2007 - 04.2008
Judicial Assistant/ Case Coordinator/ Receptionist
King County Superior Court/ King County Prosecutor
03.1991 - 05.1995
Head Bank Teller
Old Stone Savings and Loan
06.1989 - 03.1991
DONA International Certified Birth Doula - Birthing Doula
Simkin Center For Allied Birth Vocations
Some College (No Degree) - Journalism And Communication
Green River Community College
High School Diploma -
Tahoma Senior High School
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