Maria Cook
Colorado Springs,CO
Summary
Dedicated professional with extensive experience at Doubletree Hotel Portland, excelling in housekeeping and customer service. Proven ability to maintain high cleanliness standards while collaborating effectively with team members. Skilled in bathroom cleaning and fostering guest satisfaction, ensuring a welcoming environment through attention to detail and adherence to safety protocols.
Overview
8
8
years of professional experience
Work History
Housekeeper
Doubletree Hotel Portland
06.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Adhered to professional house cleaning checklist.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Polished fixtures to achieve professional shine and appearance.
- Returned emptied garbage receptacles to proper locations.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Rotated linens in storerooms and replenished when supplies ran low.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
Bakery Worker
Walmart
03.2020 - 04.2022
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Used utensils and equipment to portion, wrap and display bakery items.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Inspected goods to establish accurate pricing and labeling.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Wrapped, boxed and weighed bakery department products.
- Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Increased sales with effective product promotions and attractive displays.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Streamlined bakery operations through the implementation of efficient work procedures and time management techniques.
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
Manager
McDonald's
04.2017 - 04.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maximized performance by monitoring daily activities and mentoring team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Accomplished multiple tasks within established timeframes.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Education
Diploma -
Sierra High School
Colorado Springs, CO05.1999
Skills
- Housekeeping
- Customer service
Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Cleaning bathrooms
- Cleaning techniques
- Bed making proficiency
- Dusting furniture
- Waste disposal
- Restroom detailing
- Towel replenishment
- Multitasking and prioritizing
- Time management
Timeline
Housekeeper
Doubletree Hotel Portland
06.2022 - Current
Bakery Worker
Walmart
03.2020 - 04.2022
Manager
McDonald's
04.2017 - 04.2020
Diploma -
Sierra High School
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