Mia Copado

• Monitored employee productivity to provide constructive feedback and coaching.
• Complied with company policies, objectives and communication goals.
• Provided ongoing training to address staff needs.
• Mentored team members to succeed and advance within department and company.
• Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
• Collaborated with management to align on strategy and communication of content.
• Implemented training improvements to achieve desired results.
• Developed testing and evaluation procedures to drive effective outcomes.
• Produced reports and maintained training documents to support training activities.
• Roleplayed various scenarios with teams to build confidence in handling situations.
• Over see and guide over 40+ employees to success.
• Assigned work and monitored performance of project personnel.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Reviewed completed work to verify consistency, quality and conformance.

• Managed two towers Ipanema and masquerade on my own.
• Managed customer complaints and rectified issues to complete satisfaction.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Oversee staff in swing 40+ employees
• Evaluate and inspect areas of improvement.

• Delegated work to staff, setting priorities and goals.
• Reviewed completed work to verify consistency, quality and conformance.
• Assigned work and monitored performance of project personnel.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Organized and prioritized projects.

Assigned housekeeping staff to specific stations based on the daily requirements.
-Manage Staff of 20 housekeepers.
-Manage team productivity and workflow to exceed quality standards.
-Worked with Front Desk to respond promptly to all guest requests.
-Trained and mentor all new personnel to maximize quality of service and performance.
-Promoted safety by demonstrating proper operation and training staff on power equipment tools.
-Drove improvements to workflow and room turnover with hands-on, proactive management style.
-Utilized chemicals and cleaning equipment in accordance with the safety protocols and proper operating standards.
-Evaluated employee performance and develop improvement plans.
-Reported damages, Maintenance problems, safety issues and potential hazards to management.
-Coordinated daily workflow through task prioritization and concise scheduling.
-Assisted guest by providing detailed information and resolving complaints, boosting guest satisfactory scores.
-Inspected guest rooms, lobbies and common areas to verify cleanliness tidiness.
-Manage guest request, including VIP amenities and communicating them to the relevant team members.
-Assist with tracking No shows & early outs on tracker.
-Assigned assignments to all Utility.
-Inspect pull rooms & carpet shampoos.
-Prioritize and expedite any Utility assigned projects.
-Conduct inventory of air purifier, ozone machine, mattress, and bed boards.
-Track daily reject and rag out count.
-Audit Runners to ensure customer service was provided.