Maria Coronado
Hemet,CA
Summary
I am a detail-oriented professional with extensive customer service experience. I have a compassionate attitude towards customers and employees coming into any facility. I am service oriented and always offer customers the most pleasant experience possible and am constantly looking for ways to improve their visit. I have the ability to work in a fast-paced environment and am capable of multitasking effectively. Accomplished General Manager at Denny's with a proven track record of enhancing operational efficiency and profitability. Expert in P&L management and operations, with a knack for leadership and team building. Successfully implemented strategies boosting sales and customer loyalty, showcasing an effective blend of hard and soft skills.
Overview
8
8
years of professional experience
Work History
General Manager
Denny's
01.2021 - Current
- Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
- Manage weekly inventory, food ordering and scheduling.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Interacted well with customers to build connections and nurture relationships.
Receptionist Management
Angel Care Pet Hospital
01.2020 - 01.2021
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
- Assisted in the hiring process of new reception staff members by reviewing resumes, conducting interviews, and providing input on candidate selection.
- Continuously improved front desk operations by staying current on industry best practices and incorporating relevant tools and technologies into daily workflows.
Bar and Restaurant Manager
The Redlands Underground
01.2017 - 12.2019
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
- Streamlined operational procedures for increased efficiency in daily tasks such as opening/closing routines, shift scheduling, and cash handling processes.
Education
High School Diploma -
River Springs Charter
Hemet, CA06.2009
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Staff training/development
- Employee Scheduling
- P&L Management
- Workflow Planning
Timeline
General Manager
Denny's
01.2021 - Current
Receptionist Management
Angel Care Pet Hospital
01.2020 - 01.2021
Bar and Restaurant Manager
The Redlands Underground
01.2017 - 12.2019
High School Diploma -
River Springs Charter