Maria Cortes
Cypress
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Chicos FAS
09.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Office Manager
United Heavy Haul
03.2011 - 02.2015
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Office Manager
MHR Heavy Haul
08.2009 - 02.2011
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Assistant Manager
Otilia's Mexican Kitchen
05.2005 - 08.2009
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
Education
GED -
Pasadena High School
Pasadena, TX05.1990
Skills
- Retail Operations Management
- Sales Reporting
- Negotiation and Conflict Resolution
- Retail Space Planning
- Shrinkage Prevention
- Customer Service and Satisfaction
- Sales and Marketing
- Staff Development
- Directing Team Members
- Administration and Reporting
- Customer Relations
- Effective Selling Techniques
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Chicos FAS
09.2019 - Current
Office Manager
United Heavy Haul
03.2011 - 02.2015
Office Manager
MHR Heavy Haul
08.2009 - 02.2011
Assistant Manager
Otilia's Mexican Kitchen
05.2005 - 08.2009
GED -
Pasadena High School
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