Maria Cortes

•Assisting the General Manager for 100% accuracy of the store’s inventory.

•Receive daily transfers, review stock and shipments for any discrepancy errors.

• Follow company SOPs to remain compliant and report any discrepancies found.

•Assist at the front desk as well as showroom transactions using a POS system.

•Maintain the store's Inventory in compliance with state regulations as well as assist in the implementation of the company’s policies and operating procedures on inventory controls by analyzing the store's entire inventory during daily checks and monthly PI counts.

• Use a member-focused, needs-based review process to educate customers about insurance options and provide additional service if needed via inbound calls
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services for both home and auto insurance.

• Assisting English and Spanish speaking customers via email, chats, and phone by providing professional customer support
• Troubleshooting application and website errors by walking the customer through step by step tasks and figuring out a solution
• Assist customers in creating transfers, paying or exchanging currencies via our services as a startup tech company
• Planning team events and coordinating budgets as well.

• Troubleshoot equipment and repair, if needed, and understand the escalation process
• Schedule jobs based on worker's skill set and communicate the responsibilities and expectations to each individual on shift concerning the work goals for the day
• Coordinated with other leads in other departments to ensure the workflow remains smooth and all jobs finish on time
• Worked with vendors and technicians to assist problem presented throughout the department via phone and in-person.

• Responsible for the overnight maintenance of a 250K sq ft facility in an industrial setting with active shifts on deck
• This position called for minimal supervision.

• Schedules recreational activities for various groups of children and manages various events
• Works with parents and other leaders to coordinate activities as the role of coach and official
• HCDCF Certification to work with children.