Maria Cortes Pagan
Columbus,Ohio
Summary
Customer-focused professional with a strong work ethic and extensive experience in customer and employee relations. Passionate and relationship-driven, seeking a position with a company that values advancement and integrity within its team.
Overview
4
4
years of professional experience
Work History
HR Specialist / Recruiter
Assisting Hands Home Care
Worthington, OH
11.2024 - Current
- Ensured compliance with safety regulations while operating material handling equipment.
- Developed personal improvement plans for caregivers who are not meeting standards.
- Complete and submit all taxation and I-9 documentation.
Payroll Benefits Specialist
Environmental Management Services, INC
Plain City, OH
04.2024 - 10.2024
- Provided customer service support for employee inquiries regarding benefits and payroll deductions.
- Processed new hire paperwork including enrollment in benefit plans and direct deposit forms.
- Generated reports on employee benefits status for management review.
- Developed procedures to enhance payroll efficiency and minimize errors.
- Processed payroll for over 400 employees weekly, ensuring pay and deduction accuracy.
- Created and maintained comprehensive employee records, including hires and terminations.
- Reviewed timesheets for accuracy before payroll processing.
- Performed manual calculations for retroactive pay adjustments as needed.
HR Coordinator
Bella Care Hospice
Westerville, Ohio
02.2023 - 04.2024
- Streamlined recruiting, interviewing, and hiring processes for new employees.
- Conducted background checks to ensure candidate integrity and suitability.
- Maintained employee records within HR database, ensuring data accuracy.
- Developed onboarding materials and led orientation sessions for new hires.
- Ensured compliance of employee files with legal requirements.
- Organized employee recognition programs to enhance staff morale.
- Facilitated dispute resolution between employees and management effectively.
- Advised managers on necessary disciplinary actions when required.
Process Control Technician
SK Food Group - Groveport Facility
Groveport, Ohio
09.2021 - 02.2023
- Optimized plant performance and production efficiency through strategic process control development.
- Calibrated instruments for accurate temperature, pressure, flow, and level readings.
- Monitored process variables to detect irregularities and prevent malfunctions.
- Documented test results and corrective actions in comprehensive reports.
- Created detailed specifications for new instrumentation in process control applications.
- Collected data on various products and components for analysis.
- Contributed to the development of standard work documents for manufacturing processes.
- Delivered daily summaries to Plant Management for informed decision-making.
HR Assistant
Focus Workforce Management/SK Food Group
Groveport, Ohio
02.2021 - 09.2021
- Facilitated recruitment by scheduling interviews, coordinating pre-employment testing, and supporting hiring managers.
- Organized personnel records, including new hire documentation and employment status updates.
- Managed employee onboarding, ensuring all required documents were completed promptly.
- Delivered training on safety regulations and job-related information to new employees.
- Drafted offer letters for new hires, outlining employment terms clearly.
- Welcomed visitors and customers professionally, providing knowledgeable assistance.
- Assisted Spanish-speaking associates and applicants with translation services.
- Developed relationships with associates to identify team needs effectively.
Education
High School Diploma -
Thomas Jefferson High School
Tampa, FL06-2011
Skills
- Payroll processing
- Human resources
- Garnishment processing
- Tax compliance
- Proficient in Microsoft
- Payroll auditing
- Benefits explanation
- New employee enrollment
- Benefits administration
- Employee relations
- Recruitment support
- Verbal and written communication
- Relationship building
- Certified payroll reports
- Maintaining employee records
- Adp Workforce Now
- Weekly and biweekly payroll processing
- Interviewing techniques
- Pre-employment screening
- Termination documentation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
HR Specialist / Recruiter
Assisting Hands Home Care
11.2024 - Current
Payroll Benefits Specialist
Environmental Management Services, INC
04.2024 - 10.2024
HR Coordinator
Bella Care Hospice
02.2023 - 04.2024
Process Control Technician
SK Food Group - Groveport Facility
09.2021 - 02.2023
HR Assistant
Focus Workforce Management/SK Food Group
02.2021 - 09.2021
High School Diploma -
Thomas Jefferson High School
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