MARIA Cortez
Summary
I am a well-organize receptionist skilled in checking in patients and maintaining good flow of the work environment. Friendly, compassionate, and able to manage fast-paced environment. Excellent communicator with good problem-solving, organizational, and time management skills. Proficient in HIPAA compliance and patient confidentiality. Hardworking, focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. I work well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
11
11
years of professional experience
Work History
Hims Receptionist
Mammoth Hospital
01.2019 - Current
- Maintained accurate medical records, enabling smooth communication between healthcare providers and patients.
- Collaborated with healthcare providers to clarify documentation, enhancing the accuracy of medical records.
- Maintained and obtained medical records.
- Sorted and distributed incoming and outgoing medical records.
Radiology Medical Receptionist
Mammoth Hospital
08.2016 - Current
- Supported medical unit by answering multi-line phones and providing clerical support
- Safeguarded confidentiality of patient information by consistently following patient protection standards
- Delivered excellent customer service and facilitated development of patient and clinician relationships
- Verified patient demographic data, forms, and insurance information
- Prepared for next day's patients by pulling charts and making confirmation calls
- Delivered an excellent service experience with friendly, compassionate, and helpful demeanor
- Kept medical records and correspondence current and accurate to maintain smooth operations
- Scheduled patient exams around availability of physician
- Scheduled and confirmed patients for diagnostic appointments, consultations and procedures
- Triaged and routed phone calls, took messages, and followed-up to verify receipt of critical information
- Interacted with insurers to verify coverage and collect payments
- Made appointments for patients on medical office software, contacted insurance companies on behalf of patients for approvals, and processed co-payments.
Teller
Union Bank
10.2013 - 08.2016
- Employed excellent money handling abilities to operate and balance cash drawer daily
- Updated customer accounts with new balance, payment, and transfer information
- Used expert sales and service abilities to consistently achieve sales and referral goals
- Contributed to bank's successful referral program and used applicable technology and programs to effectively show results
- Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products
- Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud
- Researched, troubleshot, and resolved customer and internal inquiries regarding policies, practices, and products
- Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy
- Ordered an appropriate supply of cash each day to meet expected demands
- Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers
- Developed relationships with customers, suggested suitable bank services, and met banking needs.
Education
GED -
Mammoth High School
Mammoth Lakes, CA06.2011
Skills
- Office reception
- Maintain records
- Medical terminology
- Patient service management
- Insurance verification
- Answer telephones
- Medical billing codes
- Schedule patients
- Medical billing
- Organized
- Neat and Clean
- Medical charting
- Phone reception
- Patient appointment coordination
- Customer service
- Route messages
- HIPAA compliance
- Patient reception management
- Patient scheduling
- Multitasker
- Attention to Detain
- Data Entry
- Telephone skills
- Time Management
- Organization skills
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Hims Receptionist
Mammoth Hospital
01.2019 - Current
Radiology Medical Receptionist
Mammoth Hospital
08.2016 - Current
Teller
Union Bank
10.2013 - 08.2016
GED -
Mammoth High School
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