Maria Cortez
Menifee,CA
Summary
To find a dynamic job location and company where I can advance and climb the corporate ladder. I am meticulous, coordinated, and tidy, with a strong dedication to achieving success.
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Sales Representative and Service Manager
Company Name
11.2015 - Current
- Manage all aspects of sales and customer service, including overseeing interactions with both customers and sales representatives
- Coordinate and streamline service processes to enhance customer satisfaction and operational efficiency.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Front Desk Help
Los Alamitos Ornamental
02.2012 - 10.2014
- Set up and scheduled incoming customer service orders, ensuring timely and accurate fulfillment
- Provided excellent customer service and support, handling inquiries and resolving issues effectively.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Education
High School Diploma -
Bell High School
05.1988
Skills
- Excellent communication
- Team leadership
- Customer service
- Problem-solving
- Versatility in taking on various roles to complete tasks efficiently
- Decision-Making
- Team Supervision
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative and Service Manager
Company Name
11.2015 - Current
Front Desk Help
Los Alamitos Ornamental
02.2012 - 10.2014
High School Diploma -
Bell High School
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