Maria Cortez Montoya
Lantana,Florida
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 15 years.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager
Golden Chiropractic
2024.04 - Current
- I have work for Golden Chiropractic before 06-2023 to 07-2015
- Patient in-take, Opening and closing the both facilities, Medical Records, Medical Billing, Managing court depositions, Insurance Verification, Assisting with patient’s physical therapy treatments, Account managing, Inventory, etc.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system using ChiroTouch and checked information for accuracy.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Contributed to practice growth by implementing marketing strategies such as social media outreach and community event participation.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed files and records for patients and adhered to safety procedures to prevent breaches and data misuse.
- Streamlined check-in and check-out processes for faster service, resulting in higher patient satisfaction scores.
Pharmacy Technician
Publix (Pharmacy Dept)
2023.02 - 2024.03
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Resolved third-party billing, computer system and customer service issues.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Medicare Sales Agent Manager
Together Health
2022.07 - 2022.12
- Taking inbound/outbound calls, providing prospect’s with Medicare knowledge, determining their needs/eligibility, enrollment in Medicare plan.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Developed comprehensive marketing plans to generate leads and drive sales growth in a competitive market.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Upsold additional products and services after identifying customer needs and requirements.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Contributed innovative ideas during team meetings leading to improvements in overall agency performance.
- Built long-lasting relationships with clients through excellent communication and attentive service.
- Assisted colleagues during peak business hours ensuring efficient workflow within the office.
- Organized community outreach events to raise brand awareness and attract potential clients.
- Building rapport with potential clients through engaging presentations highlighting the advantages of our insurance products.
- Achieved top sales performance by consistently meeting and exceeding monthly quotas through effective territory management.
- Utilized CRM software to effectively track client interactions, manage leads, and maintain accurate records of sales activities.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Supervisor/Sales Agent
Teleperformance
2019.08 - 2022.07
- Supervision of sales agents, monitoring their quality, assisting in agents meeting their KPI, providing one on one support, working side by side with clients, running daily reports
- Taking inbound/outbound calls, providing prospect’s with Medicare knowledge, determining their needs/eligibility, enrollment in Medicare plan.
Pharmacy Tech (Training)
Healthcite Pharmacy
2019.08 - 2020.02
- Answering all incoming calls, processing insurance, processing prior authorizations for medications, processing prescriptions for clients, collecting payments, contacting doctor’s office for clarifications on medications, handling medications.
Dr.Linda Delo’s receptionist
Delo Medical Associates
2017.08 - 2020.02
- Handling Dr.Delo’s Agenda, Answering phones, Patient in-take, Data entry, Handling payments, Scheduling appointments, Triage patients, Verifying insurance, Referral and Authorization requesting, handling payments, Calling in patient’s medication to pharmacies, Medical records, etc.
Associate
Big Lots
2017.11 - 2018.08
- Greeting and assisting guests, Cashiering, Recovering, assisting with closing.
Receptionist
Orthopedics Center of Palm Beach County
2017.05 - 2017.08
- Answering phones, Patient in-take, Data entry, Handling payments, Scheduling appointments, Triage patients, Verifying insurance, Referral and Authorization requesting, Opening and closing multiple facilities, Etc.
Front Desk
The Imaging Centers
2015.07 - 2017.05
- Answering phones, Patient in-take, Data entry, Handling payments, Scheduling appointments, Assisting Technologist and Radiologist, Tending to any and all requests of referring doctors and attorneys, Medical Records, Opening and closing multiple facilities, Etc.
Medical Scanner
MCCI Medical Group
2013.06 - 2014.03
- Answering phones, Patient In-take, Opening and closing the office, Medical Records, Medical Scanner, Medical Billing, Verifying Insurance, Handling money, Check- In and Check – Out, Setting up Appointments.
Assistant Manager/Key Holder
Payless Shoes
2013.02 - 2013.12
- Answering phones, attending to visiting guest, Opening and closing multiple locations, processing shipment, daily Bank deposits, scheduling and supervising a staff of 6-14, Inventory, attending monthly corporate meeting via phone, mentoring new associates to meet their goal, tracking weekly and monthly sales and report back to corporate.
PCA/CNA
Mercy Hospital
2011.08 - 2013.01
Cashier, Customer Service Lead, In stock
Target
2010.10 - 2011.02
Front Desk
Motel 6
2006.12 - 2010.09
Education
Associate of Science - Medical Assisting
Everest University
Pompano Beach, FL01.2014
High School Diploma -
Boynton Beach Community High School
Boynton Beach, FL01.2005
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Bookkeeping
- Document Management
- Scheduling
- Employee Supervision
- Staff hiring
- Team Supervision
- Workforce Management
- Computer Skills
Certification
- Insurance Broker-(240 Health), W667968, FLORIDA
- Registered Pharmacy Technician, RPT116966, FLORIDA
References
References gladly provided upon request.
Additional Information
Knowledgeable of the following softwear :
Word, WordPerfect programs, Exscribe (EHR), Allscripts PM, Health IPass, Core Management/Element, Availity, GSR, MDVida, Medics, And Speedlink Programing, EpicCare, EClinicalWorks, ChiroTouch.
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Golden Chiropractic
2024.04 - Current
Pharmacy Technician
Publix (Pharmacy Dept)
2023.02 - 2024.03
Medicare Sales Agent Manager
Together Health
2022.07 - 2022.12
Supervisor/Sales Agent
Teleperformance
2019.08 - 2022.07
Pharmacy Tech (Training)
Healthcite Pharmacy
2019.08 - 2020.02
Associate
Big Lots
2017.11 - 2018.08
Dr.Linda Delo’s receptionist
Delo Medical Associates
2017.08 - 2020.02
Receptionist
Orthopedics Center of Palm Beach County
2017.05 - 2017.08
Front Desk
The Imaging Centers
2015.07 - 2017.05
Medical Scanner
MCCI Medical Group
2013.06 - 2014.03
Assistant Manager/Key Holder
Payless Shoes
2013.02 - 2013.12
PCA/CNA
Mercy Hospital
2011.08 - 2013.01
Cashier, Customer Service Lead, In stock
Target
2010.10 - 2011.02
Front Desk
Motel 6
2006.12 - 2010.09
Associate of Science - Medical Assisting
Everest University
High School Diploma -
Boynton Beach Community High School
- Insurance Broker-(240 Health), W667968, FLORIDA
- Registered Pharmacy Technician, RPT116966, FLORIDA
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