MARIA COSTA
Matthews,NC
Summary
Efficient Office Assistant with 2 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Reliable skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Assistant
Parrish Tire Company
Pineville, NC
10.2022 - 08.2023
- Answered phone calls and welcomed visitors to office.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Maintained an organized filing system of paper documents and electronic files.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Maintained business records by updating customer information.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
Teacher
SCHOOL IN BRAZIL
SANTA HELENA, MG
02.2011 - 12.2020
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Provided individualized instruction to meet the needs of all students.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Differentiated instruction according to student skill level.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
Education
LETRAS|PORTUGUESE TEACHER - LETRAS
UNIMES
SAO PAULO BRAZIL12-2011
Skills
- Administrative Support
- Payroll Processing
- Business Writing
- Customer Service
Languages
English
Professional
Spanish
Professional
Portuguese
Full Professional
Certification
- PORTUGUESE TEACHER DEGREE
References
References available upon request.
Timeline
Office Assistant
Parrish Tire Company
10.2022 - 08.2023
Teacher
SCHOOL IN BRAZIL
02.2011 - 12.2020
LETRAS|PORTUGUESE TEACHER - LETRAS
UNIMES
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