Maria Crawford
Cloud Engineer
Pasadena,CA
Summary
Power of Providers (POP) initiative specialist supporting and empowering local health jurisdictions and health care providers (as trusted messengers) to have conversations with patients/ clients about the COVID-19 vaccine and ultimately get more people vaccinated. The agency’s goal is to enroll 212,000 providers.
Enrolled in Generation USA junior cloud practitioner program for Amazon Web Services certification.
Also enrolled in Google Cloud Engineer Jumpstart and CalBright College Cybersecurity CompTIA+ cohorts for certification. Information technology professional with several years' experience and successful track record seeking new growth opportunities utilizing skills and subject matter expertise in resolving infrastructure issues affecting cloud-based technologies.
Talented professional considered a knowledgeable leader and dedicated problem solver. Brings several years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
10
10
Certifications
1
1
Language
Work History
CDC Foundation, Power of Providers Outreach
12.2021 - Current
- Supporting Washington State Department of Health initiative asking health care providers to commit to SEEK, ASK/EDUCATE, VACCINATE and EMPOWER as part of Power of Providers Initiative (POP).
The goal of POP Initiative is to recognize power all health care providers have in encouraging COVID-19 vaccination in community. POP is backed by Governor Jay Inslee, Secretary of Health, Dr. Umair A. Shah, and many other health care associations across state. - Developed team communications and information for meetings.
Web Services Cloud Associate Program
Amazon
Sacramento, United States, United States
10.2021 - Current
- Participating in a 6-month cloud practitioner program, spending over 300 hours learning to deploy, configure and manage cloud infrastructure using different tools and writing basic shell scripts
- Foundational knowledge of Linux, Python,
- AWS, DevOps to support IT operations-related cloud-based environments
- Expected date of completion: March 2022
Recorder/County Clerk, Election Assistant
Los Angeles County Registrar
Norwalk, United States, United States
08.2021 - 12.2021
- Voting Solutions for All People (VSAP) improved operations by 15% through relationship building and monitoring interactions with new and existing voters in underserved communities
- Forty-five thousand one hundred ballots were cast in-person at polling places countywide, in addition to 166,000 votes during early in-person voting
- VSAP volunteer orientation feedback improved by leading with positive attitude reinforcing successful performance, and giving respectful and encouraging coaching as needed in mobile and flex vote center operations
- Managing field service technician tasks for emergency repairs/adjustments or replacements through creative problem solving to resolve inoperable peer-to- peer/cloud devices.
- Composed correspondence to internal and external parties as requested.
- Prepared files for archiving and exchanges, tracking file movement and history
Community Advocacy Specialist
UNITED FOOD & COMMERCIAL WORKERS UNION, Gig Workers Collective
, United States
07.2019 - 12.2020
- Increased outreach team recruiting metrics 30% through written and personable communications addressing online gig app worker community engagement and culture
- Conducted interviews with 1,000 individuals from target minority and underserved positions to address concerns and amplify Gig Workers'
- Collective voice
- Increased frequency of strategic meetings 60% to strategize resolution of internal operational issues, current events impacting worker community, equity, safety, time off, and health benefits
- Improved social media position through traditional and non-traditional channels 40% leading to connecting with legislators, activists, community leaders, and progressive organizations supporting gig workers actions.
- Created plans and communicated deadlines to ensure projects were completed on time
- Developed and maintained courteous and effective working relationships
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Used critical thinking to break down problems, evaluate solutions and make decisions
Regional Technician
U.S. Census Bureau
Los Angeles, United States, United States
01.2020 - 11.2020
- Provided administrative guidance and education support to managers and field staff of Area Census Offices (ACOs) in Alaska, California, Hawaii, Idaho,
- Nevada, Oregon, and Washington to plan timely, orderly, efficient decennial operations
- Increased adherence 25% for applicable governmental regulations, policies, procedures for securing personal identification information, confidentiality, and archival compliance
- Provide just-in-time training to 100% of remote staff following sensitivity to transitional housing, college dorms, experiencing homelessness, incarceration, and nursing homes.
Independent Contractor
Los Angeles Metropolitan
10.2014 - 12.2019
- Area - Increased pick-up and delivery from 30% for scheduling rush orders ensuring flexibility to meet customer targets and promote positive customer service
- Improved customer-facing relationship-building to 12% with the utmost care, integrity, and knowledgeable responses to maintain trust and vendor competitiveness.
Information Technology Support Specialist
Southern California Edison
Rosemead, CA
11.2000 - 10.2014
- Decreased problem tickets to 36% through new account automation, multi- factor authentication password management system, and scripted software development for enterprise messaging for improved technology-friendly consumer-facing experience for 13,000 staff
- Improved testing workflow environment for installations to 13% for performance, functionality, and security of systems and peripheral devices accessing enterprise messaging
- Break/fix service requests decreased to 25% for customer-facing and remote users through self-help FAQs, - Troubleshoot bug reports decreased to 16% to meet customer needs by prioritizing software development.
Education
Some College (No Degree) - Security+
Calbright College
Remote 01.2022 - Current
Studies
Los Angeles City College
No Degree - Cloud Engineering
Generation USA
California 10.2021 - 03.2022
Skills
Proactive mindset
Data management familiarity
Cloud services
Technical Analysis
Data Entry
Problem-Solving
Certification
Learning Cloud Computing: Cloud
Affiliations
- Toastmasters
- Society of Women Engineers
- Association of Information Technology Professionals
Timeline
Some College (No Degree) - Security+
Calbright College
01.2022 - Current
CDC Foundation, Power of Providers Outreach
12.2021 - Current
No Degree - Cloud Engineering
Generation USA
10.2021 - 03.2022
Web Services Cloud Associate Program
Amazon
10.2021 - Current
Recorder/County Clerk, Election Assistant
Los Angeles County Registrar
08.2021 - 12.2021
Regional Technician
U.S. Census Bureau
01.2020 - 11.2020
Community Advocacy Specialist
UNITED FOOD & COMMERCIAL WORKERS UNION, Gig Workers Collective
07.2019 - 12.2020
Independent Contractor
Los Angeles Metropolitan
10.2014 - 12.2019
Information Technology Support Specialist
Southern California Edison
11.2000 - 10.2014
Studies
Los Angeles City College