Maria Creer

Nelnet's federal student loan servicer contracts with the U.S. Department of Education (ED) involve managing borrower accounts, processing payments, offering repayment plan options, handling delinquency/default aversion, and providing customer support for loans on behalf of ED. Job descriptions within these contracts focus on customer service, application processing, default aversion, and maintaining records, all under strict ED guidelines.

• Resolved 50 + customer inquiries daily through effective communication and problem-solving techniques.
• Core Job Functions for Nelnet Servicing:
  Account Management: Managing borrower accounts from in-school to repayment, processing payments, and updating borrower information.
  Customer Service:
• Answering borrower questions, via multi channels offering solutions for payment difficulties, and guiding them through repayment options.
  
• Default Prevention: Assisting borrowers facing trouble paying, enrolling them in income-driven plans, or other solutions.
  
• Application & Claims Processing: Handling applications for various loan benefits, including disability discharges.
  Data & Compliance: Maintaining accurate records, updating credit bureaus, and adhering to ED standards.
• Resolved customer inquiries through multiple channels, enhancing overall satisfaction.

• Radial, Inc. is a U.S.-based multinational e-commerce and fulfillment solutions provider, offering services like order management, payment processing, fulfillment, and analytics for major brands. The user query "CSR Radial Inc" likely refers to the Client Service Representative (CSR) role within the company, or it could refer to Corporate Social Responsibility (CSR).
  Company Overview
  Company Name: Radial, Inc.
  Industry: E-commerce fulfillment and logistics (Third-Party Logistics or 3PL)
  
  The Client Service Representative (CSR) Role
  First point of contact for clients, managing day-to-day communications and resolving operational issues.
• Responsibilities often include:
  Serving as the primary contact for all operational inquiries, reporting, and Key Performance Indicators (KPIs).
• Analyzed customer feedback to identify trends and implement process improvements.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Performed routine bookkeeping tasks to record and store financial transactions for 2 locations with over 200 residents.
• Typed memos and letters using standard computer or word processor.
• Signed for incoming deliveries and notified employees of packages.
• Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
• Coordinated pick-up and delivery of express mail services.
• Checked visitors in and directed or escorted to appropriate departments and personnel.
• Handled frequent work process interruptions with flexibility and poise.
• Photocopied or mimeographed various materials, collating and distributing as required.
• Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
• Observed visitor logbook and issued passes to maintain security of premises.
• Sorted incoming mail and placed in department bins or distributed to personnel.
• Provided typing, word processing and clerical support and assisted with special projects.
• Displayed pleasant and professional voice and demeanor, positively representing organization.
• Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.

• Orchestrated administrative activities directly related to making products or providing services.
• Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials and staff members.
• Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.
• Monitored suppliers to ensure that efficiently and effectively provide needed goods and services within budgetary limits.
• Demonstrated and supported continuous improvement and growth mindset.
• Adhered to quality and service standards to support operational goals.
• Met deadlines while maintaining high-quality deliverables.
• Assisted with new hire orientation and employee training.
• Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

• Complied with HIPAA guidelines to protect privacy of 100 + patients.
• Monitored patient health conditions and scheduled appointments to provide further care.
• Took and recorded vital signs in patients to determine fitness and identify immediate health issues.
• Submitted health-related information into online database to maintain records.
• Supervised medication distribution and observed patients to identify progress or side effects.
• Followed medication management procedures to comply with state and company guidelines.
• Assisted with collection, labeling and timely processing of specimens.
• Recorded essential information about patient issues and communicated to doctor during appointments.
• Served as liaison between patients and other medical or mental health professionals.
• Observed patients, charted and reporting changes in patients' conditions, such as adverse reactions to medication and treatment and taking any necessary action.
• Supervised nurses' aides and assistants.
• Answered patient calls and determined proper course of care.
• Administered prescribed medications according to treatment plan.