Maria Crespo
Palm Springs,California
Summary
- Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
32
32
years of professional experience
1
1
Certification
Work History
General Manager
Regal Cinemas
10.2007 - Current
- Manage cost to try and be profitable each month, employee reviews, hiring, training of staff and leadership team, create weekly film schedules, work schedules, ensure projectors are programmed, and ordering of all products.
- Monitor payroll on a daily basis to ensure we are within our guidelines.
- Perform monthly inventory and monitor waste to ensure cost of concession is maximized.
- Ensure all policies are followed to ensure we score high on our Audits. Our last score was excellent.
- Manage a positive work environment and high employee satisfaction to ensure goals are achieved. We always receive very good Rant & Rave comments regarding polite staff.
- Developed and implemented strategies to increase sales and profitability such by coaching staff in concession to maximize sales and ensure fast transaction times. We currently have the highest YTD per cap increase in the district.
- Have built relationships with regular customers, vendors, and partners to ensure long-term success and loyalty, such as the Palm Springs Film Festival. Also created a great relationship with the Opera lady who helped build our Opera attendance, when they started we would sell out.
- Implemented strategies to built customer loyalty by promoting our Regal Crown Club Card as well as the Unlimited membership, we are currently at 12.9% YTD Unlimited attendance vs. LY 10.0% .
- Assisted in a presentation during our GM conference in Vegas with our Regional Manager on showmanship. How to create a fun environment for customers. Have won contests on showmanship decorations.
- The theatre has hosted the Palm Springs International Film Festival since about 1993, I have been a part of all of them except 2022 which was cancelled because of COVID. This Festival rents the entire theatre for 11 days. We just hosted our first Short Festival that lasted 7 days and ws very successful.
- In 2010 we acquired Sony Digital projectors, responsible for training leadership team.
- In 2023 we acquired Laser projectors, responsible for training leadership team.
Assistant Manager
Regal Cinemas
10.2004 - 10.2007
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Worked projection with 35mm film, built and torn down.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Created employee schedules to align coverage with forecasted demands.
Assistant Manager
Signature Theatres
06.2003 - 10.2004
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Ran projection with 35mm film, able to build and tear down.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Assistant Manager
Resort Theatres Of America
02.1999 - 06.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Worked with Regional Manager as receptionist, assisting in filing paperwork and gathering information from other locations.
Concessions Worker /Assistant Manager
Metropolitan Theatres
12.1992 - 02.1999
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Was trained in projection and ran 35mm film. Built movies and broke them down.
Education
Some College (No Degree) - Business
College of The Desert
Palm Desert, CASkills
- Leadership and team building
- Bilingual, fluent in Spanish
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Inventory Control
- Employee Scheduling
- Administrative Skills
- P&L Management
- Vendor relationships
- Expense Control
Certification
- Certified Food Safety Certificate expires 2025
- Manager Certified to sell alcohol
Timeline
General Manager
Regal Cinemas
10.2007 - Current
Assistant Manager
Regal Cinemas
10.2004 - 10.2007
Assistant Manager
Signature Theatres
06.2003 - 10.2004
Assistant Manager
Resort Theatres Of America
02.1999 - 06.2003
Concessions Worker /Assistant Manager
Metropolitan Theatres
12.1992 - 02.1999
Some College (No Degree) - Business
College of The Desert