Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria Cristales

Upland,CA

Summary

I am an organized and dedicated individual t with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.

I am now currently seeking employment as a Medical Assistant as that is the field I have graduated from. I am ready to take my years of acquired skill sets in the medical field and new ones I've gained to this new role.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medical Assistant Student Externship

UCLA Health
01.2023 - 08.2023
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and
  • compassionate environment.
  • Measured patient pulse oximetry and reassured the patient of normal range levels.
  • Prepared lab specimens for diagnostic evaluation.
  • Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in
  • real-time.
  • Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in
  • and out of bed as well as walking and stretching.
  • Administered medications and treatment to patients and monitored responses and documented them.
  • Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings
  • and updating team members on changes in stability or acuity.

Project Manager

ST Biotech Consulting INC
05.2020 - 02.2023
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Identified plans and resources required to meet project goals and objectives.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Planned, designed, and scheduled phases for large projects.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Reported regularly to managers on project budget, progress and technical problems.

Server

Daily Grill INC
12.2017 - 03.2020
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Administrative Assistant

Ocean Surgery Center
11.2015 - 12.2017
  • Educated patients about surgeries and provided treatment plan documentation.
  • Checked patients in and out and collected payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified insurance coverage and obtained pre-authorizations.
  • Prepped operating rooms and booked necessary equipment and supplies.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Conducted patient intake interviews, recording and documenting relevant information.

Administrative Assistant

Rapid Care Clinic
05.2010 - 09.2015
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Called patients to confirm scheduled appointments day in advance.
  • Provided educational documents and pamphlets to patients.
  • Followed up with insurance companies to secure timely payment.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Relayed care and medication advice to patients to relieve physicians during peak hours.

Education

Certification - Medical Assistant

UCLA Extension
Westwood, CA
09.2023

Skills

  • Operational Efficiency
  • Correspondence Management
  • First Aid/CPR
  • Organization skills
  • Active Listening
  • Dependable and Responsible
  • Strategic Planning
  • Verbal and written communication
  • Inventory Stocking
  • Biohazard Waste Disposal
  • Scheduling Expertise
  • Workflow Coordination

Certification

BLS- Basic Life Support

RMA- Registered Medical Assistant

Timeline

Medical Assistant Student Externship

UCLA Health
01.2023 - 08.2023

Project Manager

ST Biotech Consulting INC
05.2020 - 02.2023

Server

Daily Grill INC
12.2017 - 03.2020

Administrative Assistant

Ocean Surgery Center
11.2015 - 12.2017

Administrative Assistant

Rapid Care Clinic
05.2010 - 09.2015

Certification - Medical Assistant

UCLA Extension

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Maria Cristales