Maria-Cristina Shockley
Woodbridge,NJ
Summary
Dynamic logistics and Customs professional with extensive experience at Maersk Customs Services, excelling in customs management and team training. Proven track record in enhancing compliance and operational efficiency, while fostering strong customer relations. Skilled in performance monitoring and auditing, driving successful outcomes in complex shipping environments.
Overview
29
29
years of professional experience
1
1
Certification
Work History
CHB Operations Leader
Maersk Customs Services
11.2019 - Current
- Manage and review incoming shipments from corporations inbound to the United States
- Review incoming reports and issues, completing them based on time sensitivity
- Assisting our clients with warehouses and shipping lines needs and trucking services from overseas to the United States and within the US
- Cultivated positive relationships with vendors
- Conducted regular reviews of operations and identified areas for improvement.
- Management and evaluation of a team for completion and compliance of goals and policy
- Analysis of current legalize in relation to shipping, customs, and regulations
- Training of staff within company
- Conducting audits
- Dealing with financials for required payments and billings
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Import Manager
Vandegrift Forwarding
08.2013 - 11.2019
- Onboarding new clients about the process of customs
- Dealing with Freight Forwards for air and ocean shipments.
- Coordinate with staff for pricing for services
- Ensure shipments are completed in a timely manner
- Offer advice in relation to current legalize for customs and shipping.
- Process entries
- Ensure payments for billing and vendors
- Oversee the entire import process
- Development of company policy
- Staff training
- Established, supervised, and continuously improved import process flows in conformance with rules, procedures, and company policy.
- Obtained quotes from several trucking companies and selected new vendors, resulting in cost savings.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Maintained up-to-date knowledge of US customs regulations and international trade laws.
- Prepared and processed import documentation according to customs regulations, laws or procedures.
Operations Manager
Vandegrift Forwarding
12.2011 - 08.2013
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Oversee and process entrees
- Billing
- Communication between trucking and storage
- Dealing with imports from overseas
- Developed and maintained relationships with external vendors and suppliers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Kept detailed records of entries by managing the storage unit for the office and negotiating rates.
Account Representative
Vandegrift Forwarding
07.2002 - 12.2011
- Contacted customers to assess satisfaction and current needs.
- Processed client payments and updated accounts.
- Analyzed accounts for delinquencies and other ongoing issues.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Managed end-to-end import processes for a diverse range of products
- Dealing with shipping and transport of shipments
- Supported customer satisfaction through regular follow-up and communication.
- Collaborated with other departments to address customer needs and service requests.
Document Coordinatior
Vandegrift Forwarding
02.2001 - 07.2002
- Routed documents from printing to representative
- Received mail
- Organize incoming mail and documents based on entry and status
- Assemble associated entry documents together for customs
- Customer service representative for trucking services and incoming calls.
- Records keeping for upcoming documents
Account Representative
DHL Global Forwarding
01.1997 - 06.1999
- Contacted customers to assess satisfaction and current needs.
- Processed client payments and updated accounts.
- Analyzed accounts for delinquencies and other ongoing issues.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Managed end-to-end import processes for a diverse range of products
- Dealing with shipping and transport of shipments
Professor
Unilatina Universidad
01.1996 - 01.1997
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Instructed and evaluated students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies.
- Provided students with constructive, encouraging and corrective feedback.
- Developed diversified course curriculum to meet regulatory standards and support learning objectives.
- Graded tests and assignments and uploaded to school database.
- Supported multidisciplinary research teams focused on scholarly publication.
- Assessed students' progress and provided feedback to enhance learning.
Education
Bachelor of Economics - International Trade
Universidad Los Libertadores
Bogota, ColombiaSkills
- Logistics management
- Developed and implemented all in-house Customs compliance
- Project oversight
- Performance monitoring
- Workforce planning
- Compliance auditing
- Group training facilitation
- Project management
- Solid knowledge of the financial principles and practices of international trade
- Key performance indicator management
- Client engagement
Certification
- Certified Customs Specialist
Languages
Spanish
English
Timeline
CHB Operations Leader
Maersk Customs Services
11.2019 - Current
Import Manager
Vandegrift Forwarding
08.2013 - 11.2019
Operations Manager
Vandegrift Forwarding
12.2011 - 08.2013
Account Representative
Vandegrift Forwarding
07.2002 - 12.2011
Document Coordinatior
Vandegrift Forwarding
02.2001 - 07.2002
Account Representative
DHL Global Forwarding
01.1997 - 06.1999
Professor
Unilatina Universidad
01.1996 - 01.1997
Bachelor of Economics - International Trade
Universidad Los Libertadores
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