Summary
Overview
Work History
Education
Skills
Timeline
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Maria Cristina Arcos

Oviedo,USA

Summary

Dynamic professional with extensive experience at ADP, excelling in client relations and problem-solving. Proficient in ADP Workforce Now and MS Office, I leverage my bilingual skills to enhance communication and support. Recognized for driving project success and delivering exceptional service, I thrive in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Senior Account Manager

Automatic Data Processing, ADP
03.2019 - Current
  • Provided expert support and respond to inquiries regarding ADP products via phone and email.
  • Utilized strong interpersonal skills and product knowledge to communicate with customers, resolve issues, and assist on the use of ADP products and systems. Followed up and followed through throughout new projects, requests, and cases. Asked relevant questions to define the root cause of a problem, generated solutions, decided on a course of action.

Marketing Coordinator Administrative Assistant

Sodexo at Rollins College
Orlando, FL
08.2013 - 03.2019
  • Daily administrative and operational support for the entire dining services staff with the organization’s procedures, policies, guidelines, menu, price updates and supply orders. Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers.
  • Typed documents such as correspondence, drafts, memos, emails, and prepared weekly reports weekly for management.
  • Purchased and maintained office supply inventories while strictly adhering to budgeting practices.
  • Transcribed and distributed meeting minutes.
  • Daily meeting with all food service unit managers to determine the best strategic alignment for client’s marketing goals. Utilized Adobe Creative Suite to create ads and promotions. Monitored use of Social Media platforms and provided customer service through Facebook and Twitter.

Bilingual Account Manager

WellStar Health Systems
Atlanta, GA
04.2011 - 08.2013
  • Handled billing inquires and managed delinquent accounts and payment negotiations. Assisted both English and Spanish speaking patients with applying for financial aid in a medical setting.

Human Resources Bilingual Assistant

JP Morgan Chase
05.2006 - 04.2010
  • Recruited, selected and served as initial point of contact for all English and Spanish speaking candidates. Verified all pre-employment background requirements as well as I-9 and e-verify. Updated the organization’s staffing policies and guidelines to all team managers and employees.

Client Service Reporting

West Asset Management
Atlanta, GA
06.2004 - 05.2006
  • Managed daily financial reporting and quality control for the client services department. Responsible for handling below blanket and suit claims requests for entire client portfolio. Weekly assessment and management of all departmental supplies.

Education

Certificate - Graphic Design

Sessions Online College Professional Design
Tempe, AZ
12.2018

Degree - Business Administration

Universidad de Especialidades Turísticas (INSTUR)
Quito, Ecuador
06.1996

Skills

  • MS Office: MS Word, MS Excel, MS Outlook and MS Power Point Windows 8 and 10 Mac OS
  • Adobe Creative Suite: Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Bridge and Adobe Creative Cloud
  • ADP Workforce Now
  • One hundred percent fluent in Spanish (Oral and Written)

Timeline

Senior Account Manager

Automatic Data Processing, ADP
03.2019 - Current

Marketing Coordinator Administrative Assistant

Sodexo at Rollins College
08.2013 - 03.2019

Bilingual Account Manager

WellStar Health Systems
04.2011 - 08.2013

Human Resources Bilingual Assistant

JP Morgan Chase
05.2006 - 04.2010

Client Service Reporting

West Asset Management
06.2004 - 05.2006

Certificate - Graphic Design

Sessions Online College Professional Design

Degree - Business Administration

Universidad de Especialidades Turísticas (INSTUR)

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