Maria C. Rosado
Fayetteville,United States
Overview
32
32
years of professional experience
Work History
Medical Support Assistant
Womack Medical Center
08.2016 - Current
- Incumbent duties as Administrative Assistant, with responsibility for administrative.
- Direct to military and civilian personnel in processing action related to personnel and administration matters.
- Maintain electronic control systems ensuring actions are completed properly accordance with establish suspense dates.
- Maintain logs and tract status.
- Edit and write electronic documents for grammar, punctuation and proper military terminology.
- Perform a variety of receptionist and other clerical and record keeping duties associated with patient care and treatment.
- Coordinate exams, post-operative care, and follow-up appointments and additional procedures for patients.
- Uses the component of Department of defense MHS Genesis, Military Health System.
- Uses the Composite Health Care System (CHCS)/AHLTA and other personal computer programs/systems.
- Picks up mail and makes distribution.
- Ensures Defense Enrollment Eligibility Reporting System (DEERS) eligibility concurs with TRICARE enrollment.
- Complies with Privacy Act, Health Insurance Portability and Accountability Act (HIPAA), and additional laws.
- Maintains updated training status for courses required by State and Federal regulations, the organization and Joint Commission on Accreditation of Healthcare Organizations (JCAHO).
- Retrieves files and lab results for patients and staff from the medical record and MHS GENESIS/AHLTA.
- Transmits documents and messages electronically using Personal Computers or workstations.
- Manage the referral specialty appointment and book patient appointment to specialty medical clinic/provider.
- Scan medical record into patient records using MHS Genesis.
- Incumbent serves as Program Support Assistant, performing a variety of miscellaneous duties and responsibilities Office Administration.
- Refer patient to other clinic or specialty areas as required.
- Use Behavioral Health Data Portal, BHDP program, screen patient as to check vital signs for provider to be able to prescribe medication.
- Maintain suspense data and follow up on suspense data.
- Maintain update manuals on policy, regulations and directives, reporting informational duties in support of the organization functions and projects.
- Operate automated data processing equipment to input, store, revise, and print data related appointments, care provider schedules, and templates.
- Experience is defined as experience in diversified office automation equipment and software, office Prepared variety correspondences reports usually done from rough draft, notes or verbal to input using word processor.
- Update database, sort, calculation manipulate graphics using spreadsheets and excel.
- Ensure grammatical and typographical, spelling accuracy and arrange correspondence in the appropriate format.
- Detailed to the Department of Family Advocacy Program (FAP) as a Medical Support Assistant (MSA) for several months.
- While there, I scheduled appointments for providers, answered front desk phone, disseminated calls to appropriate providers, and directed patients to the right source of care, assisted with incoming Unit Commanders and IDC Chairpersons (Garrison Command).
- Provide FAP personnel with answers to scheduling questions, managed sensitive patient information with utmost confidentiality.
- Performs a variety of clerical, administrative, technical duties and responsibilities in support of management.
- Womack Health & Support Center; Child and Family Behavior Health Clinic
Program Support Assistant
Department of Veterans Affairs
05.2015 - 08.2016
- The Program Support Assistant is assigned to Integrated Health Service (IHS) - Fee Basis, and independently performs a variety of accounting and eligibility duties involving Fee Basis Package, IFCAP, RBRVS, Fee Calculations and Data Solution's Compliance Suite.
- The incumbent in this position: Is responsible for the accountability of funds for one or more of the Fee Services programs.
- This will include the establishment and maintenance, Control Point Obligations in the IFCAP system and 1358s.
- Independently reviews and analyzes bills received for payment against supporting medical documentation received from non-VA providers and utilizes the VA computerized medical record (CPRS) to make appropriate eligibility entitlement assessments under the Fee Basis programs.
- Establishes controls to monitor programs to ensure all pertinent authorizations, documents and signatures are on file prior to processing payments or denial of claims.
- As pertaining to each program and/or as assigned, provides both veterans and non-VA providers with written correspondences informing of required documentations, denials, statements of case and any other notifications required in the processing of a veteran's claim.
- Is responsible for the registration and maintenance of veteran and vendor files in the Computerized Patient Record System (CPRS) and Decentralized Hospital Computer Program (DHCP/VISTA), IFCAP and FMS files.
- Is responsible for establishing veteran status and determining legal eligibility for individuals applying for emergency hospitalization, outpatient medical, dental, dialysis, pharmacy and other services in non-VA health care facilities at the expense of the VA.
- Is required to verify the Internal Classification of Disease, 9th Revision, Clinical Modification (ICD-9-CM) codes for diagnostic, procedural and operations for each episode of non-VA authorization.
- Manage the referral specialty appointment and book patient appointment to specialty medical clinic/provider.
- Scan medical record into patient’s records.
Medical Support Assistant
Womack Medical Center
01.2010 - 08.2015
- Incumbent duties as Administrative Assistant, with responsibility for administrative.
- Direct to military and civilian personnel in processing action related to personnel and administration matters.
- Maintain electronic control systems ensuring actions are completed properly accordance with establish suspense dates.
- Maintain logs and tract status.
- Edit and write electronic documents for grammar, punctuation and proper military terminology.
- Perform a variety of receptionist and other clerical and record keeping duties associated with patient care and treatment.
- Coordinate exams, post-operative care, and follow-up appointments and additional procedures for patients.
- Uses the Composite Health Care System (CHCS)/AHLTA and other personal computer programs/systems.
- Picks up mail and makes distribution.
- Ensures Defense Enrollment Eligibility Reporting System (DEERS) eligibility concurs with TRICARE enrollment.
- Evaluated USDB nutritional concerns from the inmates and coordinates care as needed.
- Complies with Privacy Act, Health Insurance Portability and Accountability Act (HIPAA), and additional laws.
- Maintains updated training status for courses required by State and Federal regulations, the organization and Joint Commission on Accreditation of Healthcare Organizations (JCAHO).
- Retrieves files and lab results for patients and staff from the medical record and CHCS/AHLTA.
- Incumbent serves as Program Support Assistant, performing a variety of miscellaneous duties and responsibilities Office Administration.
- Robinson Health Clinic
Medical Support Assistant
Army Substance and Abuse
08.2008 - 01.2010
- Medical Support Assistant in the Behavioral Health Clinic.
- Receive telephone calls, patients, and visitors the medical facility, ascertains the nature of the call or visit, obtain identifying information and determine the nature and urgency of the patient's request.
- Verify patient's eligibility for treatment.
- Assemble patient records and ensure all records have complete patients’ information’s.
- Schedule and monitor appointments with the appropriate clinic and health care provider dependent on patient disposition, complaint or symptoms or services requested.
- Ensure all treatment requested by the care provider has been scheduled and reschedules appointment when necessary.
- Perform clerical and administrative duties.
- Maintain suspense data and follow up on suspense data.
- Maintain update manuals on policy, regulations and directives, reporting informational duties in support of the organization functions and projects.
- Explain procedures/criteria that must be met for making patient appointment, obtaining refills on medication.
- Monitor the waiting Ares for possible changes of patient’s conditions and initiate appropriate measures in emergencies.
- Operate automated data processing equipment to input, store, revise, and print data related appointments, care provider schedules, and templates.
- Experience is defined as experience in diversified office automation equipment and software, office administration, and any other clerical and/or secretarial functions.
- Experience with clinic/ward procedures for scheduling appointments and referring patients to appropriate sections for appointments and treatment; for referral of patients to other medical clinic for appropriate test, consultations, and for providing general information regarding clinic/ward operating policies; or other work typically related to the position to be filled.
Claims Examiner
V Corps HQ, 1st Armored Division Regional OSJA
07.2004 - 05.2007
- Perform clerical and administrative duties.
- Assist in planning, coordinating, and executing family support services.
- Prepare and conduct briefings, orientations, and workshops to family members and soldiers.
- Processing claims from presentation to settlement to include determination of government liability and examination of submitted claims for legal sufficiency and administrative correctness.
- Screening items claimed for pre-existing damage according to the inventory annotations, inspecting the quality and value of items; whether damage is pre-existing or shipment damage; determent value of damage items, using the daily conversion of Euro/$, translating cost estimate from German to English, and verify documentation by finalizing the portion reserved for the Claims Judge Advocate.
- Update the Claims Automation Program and control the return of public voucher on paid claims.
- Supervise recovery actions in the area claims office and two branch offices.
- Prepare miscellaneous correspondence related to claims.
- Provide technical on the job training for training for trainees.
- Control of financial budget for over $25,000.00 claims payment against the Federal Government.
- Assists Supervisor in the Claims Examiner Office and Claims Judge Advocate in their activities and the implementation of the claims program.
- Other duty assigns and as needed.
- Revise the Family Resource Directory to incorporate agency changes in policy.
- Document reported cases of domestic violence and child abuse in accordance with established policies and procedures.
- Ensure medical evaluation reports are available to the case review committee.
- Receive visitors to an office that handles cases of domestic violence and child abuse.
- Schedule meetings and appointments for patient evaluation and intervention in abuse cases.
- Assist a person reporting abuse in providing concise information for risk assessment.
Medical Clerk/Office Automation
Heidelberg Dental Command
11.2002 - 07.2004
- Perform a variety of receptionist, clerical and record keeping using the proper guides and regulations and policy.
- Distribute the calls to appropriate personnel.
- Communicate effectively with patients and ascertain the nature and urgent of patient's request.
- Enter data into appropriate data system CHCS, Composite Health System, verifying patient eligibility.
- Assists Soldier Readiness Center in the registration of soldier’s files and procedures as to requirement to be able to be deploy.
- Process the daily workload for doctors related to patients (CODING).
- Process soldiers In and Out of the clinic making sure proper procedures, policy and regulations have been accomplishes for the next permanent change of duty.
- Review the dental record of the patients to include family members, soldiers, and civilians, making sure appropriate information is annotated, as for procedure, policy and regulation base in the privacy act guides.
- Assist dentist with on hand patients for procedures.
Administrative Assistant
USDA Department of Agriculture
02.1999 - 09.1999
- Duties: Prepared variety correspondences reports usually done from rough draft, notes or verbal to input using word processor.
- Update database, sort, calculation manipulate graphics using spreadsheets and excel.
- Ensure grammatical and typographical, spelling accuracy and arrange correspondence in the appropriate format.
- Performed various general clerical, administrative duties in support of the organization.
- Receive and answer telephone calls and direct them to the appropriate staff.
- Maintain supervisor's schedule appointment meeting/conference as well duty travel for the office staff and prepare request paperwork.
- Using word processor type a variety of administrative and technical letters and reports.
- Maintain suspense data and follow up on suspense data.
- Maintain update manuals on policy, regulations and directives, reporting informational duties in support of the organization functions and projects.
- Review records and files to insure that they are stored and label correctly, following specific procedures and regulations.
- Assists preparing for a close total of more than 4,000.00 employees, examining and processing personnel action, health benefits, insurance, allotments and other benefits.
- Assists maintaining individual personnel files.
- Maintain daily the USDA-FSA administrative library, procedures and regulations updated.
- Complete incoming action and other materials.
- Process leaves requests and appraisals.
- Perform as primary Government Credit Card accounts for the USDA, employees and supervisors.
- Maintain balance and limits approvals to avoid over spending.
- Coordinate travel schedule and lodging for employees and supervisors attend different training and conference to include out of town employees coming to USDA office for training and conference.
- Distribute, receive, and rout in-coming and out-going mail to the appropriate sector.
Medical Clerk
Naval Medical Center
10.1996 - 12.1998
- Maintain verify and review patient chart for completeness, release medical information in according with guidelines establish by clinic Policy, Regulations, Privacy Act, Office Management and Navy Directive System.
- Prepare memorandum, listing, report and schedules on database composite Health Care System/Ambulatory Data System and Word Processing system.
- Performed hearing and pulmonary testing for qualification for job performances.
- Create schedule for physician.
- Complete end of the month report for accountability of clinical procedures done.
- Assists civilian payroll timekeeper as a secondary.
- Locate labs and X-rays results prior to seeing physician.
- Process Ambulatory Data System forms with the correct coding after providers complete the Stander Form 603 with procedures and diagnostic of the patient.
- Reference used for coding include the current International Classification of Diseases (ICD), Clinic Modification; American Medical Association Current Procedural Terminology (CPT): Health Care Financing Administration Common Procedure Coding System (HCPCS); Physicians’ Desk Reference; and Department of Defense unique codes.
- Perform qualitative analyzes record to ensure accuracy, internal consistency and correlation of recorded data.
- Complete daily workload for provider.
Senior Supply Technician
Director of Logistics, DPWE Housing Division
11.1993 - 07.1996
- Served as a Senior Supply Technician with the responsibility; to respond to the Property Book Officer to assists/engage in the coordination function within the hand receipt section of over 4,800 family housing hand receipts accounts, consisting of all type of quarter's furniture and appliance as well for military barracks.
- Make sure that when a change of command was done perform an inventory for the New Commander to take procession of the accounts in an accuracy matter.
- Work directly with soldiers, family members and civilian contractor has and assists as to their needs.
- Maintain records for control, distribution and accountability of government property.
- Processed request for issue and turn-in of furniture procedures/policies, especially on non-availability to items requests.
- Balance hand receipt resolving and discrepancies in posting.
- Work with the contractor for maintained of quarters and barracks appliances.
- Perform end of the day backlog in the data system.
- Prepare statement of charges or fair were and tear documentation and send to the appropriate finance office for payment.
Education
Master - Clinical Psychology
Capella University
10.2025
College - Criminal Justice/Minor Psychology
University of Maryland Europe
Bachelor - Criminal Justice/Minor Psychology
Austin Peay State University
08.2012
ASSOC - Criminal Justice
Austin Peay State University
01.1983
High School Graduate - undefined
Lola Rodriguez de Tio
01.1980
Skills
- Detail-oriented
- Medical record assessment
- HIPAA compliance
- Patient communication
Additional Information
- TMP, Military Driver’s License, 2007
- Excel, 2001
- Uniform Chart of Accounts Personnel Utilization System (UCAPERS), 2000
- Hearing Conservation Training, 1998
- NOISH Spirometry Training, 1998
- Word Perfect/ Microsoft, 1997
- Ambulatory Data System (ADS), 1997
- Navy Customer Relations Training, 1997
- Word Perfect 6.0, for Windows Course, 1997/2010
- Microsoft Word 7.0, 1997
- Composite Health Care System (CHCS), 1997
- Customer Service Seminar, 1986
- Reconcile and conduct review of Credit Card Bills for 10 Agriculture Dept., 1998
- Attended Head Credit Card Seminar, Maryland, VA, 1998
Work Phone
(910) 907-9670
Personal Information
Driving License: TMP
Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteTimeline
Medical Support Assistant
Womack Medical Center
08.2016 - Current
Program Support Assistant
Department of Veterans Affairs
05.2015 - 08.2016
Medical Support Assistant
Womack Medical Center
01.2010 - 08.2015
Medical Support Assistant
Army Substance and Abuse
08.2008 - 01.2010
Claims Examiner
V Corps HQ, 1st Armored Division Regional OSJA
07.2004 - 05.2007
Medical Clerk/Office Automation
Heidelberg Dental Command
11.2002 - 07.2004
Administrative Assistant
USDA Department of Agriculture
02.1999 - 09.1999
Medical Clerk
Naval Medical Center
10.1996 - 12.1998
Senior Supply Technician
Director of Logistics, DPWE Housing Division
11.1993 - 07.1996
College - Criminal Justice/Minor Psychology
University of Maryland Europe
Bachelor - Criminal Justice/Minor Psychology
Austin Peay State University
ASSOC - Criminal Justice
Austin Peay State University
High School Graduate - undefined
Lola Rodriguez de Tio
Master - Clinical Psychology
Capella University