MARIA CROUSSET
Virginia Beach,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Sr. Accountant III
City of Norfolk, Department of Finance
03.2024 - Current
- Performed bank and investment reconciliations to ensure the integrity of financial data.
- Communicate effectively with departments to procure required documentation.
- Prepared complex financial reports and analyses to provide insights into financial performance.
- Reconciled, reviewed, and approved transactions using the City's financial system to ensure accuracy and compliance.
- Utilized Excel and Word proficiently to perform job duties effectively.
Collection Coordinator
City Of Norfolk, Department Of Finance
02.2017 - 03.2024
- Generated monthly accounts receivable reports for management review.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Prepared and mailed invoices to customers, processed payments, and document account updates.
- Streamline processes and task to improve efficiency and productivity.
- Used skip tracing and other techniques to locate customers.
Senior Collection Account Manager
Dominion Law Associates
04.2014 - 02.2017
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Developed and documented collection procedures and policies to comply with government regulations.
- Improved customer satisfaction by addressing and resolving collection disputes in a timely manner.
- Researched billing errors and discrepancies to initiate corrective action.
Education
BBA - Accounting
Old Dominion University
Norfolk, VA05.2025
Associate of Applied Science - Social Science
Tidewater Community College
Virginia Beach, VA12.2017
Skills
- Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint)
- Bilingual in English and Spanish
- Monthly Reconciliation
- Customer Service
- Financial statement review
- Variance Analysis
- Bank Reconciliation
- Generally Accepted Accounting Principles
Timeline
Sr. Accountant III
City of Norfolk, Department of Finance
03.2024 - Current
Collection Coordinator
City Of Norfolk, Department Of Finance
02.2017 - 03.2024
Senior Collection Account Manager
Dominion Law Associates
04.2014 - 02.2017
BBA - Accounting
Old Dominion University
Associate of Applied Science - Social Science
Tidewater Community College