Hi, I’m
Maria Cruz
Irving,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
years of professional experience
Work History
JP Morgan & Chase
Administrative Assistant
02.2022 - 07.2023
Job overview
- Administrative assistant knowledge.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Gutierrez Boutiques
Sales Manager
04.2014 - 04.2016
Job overview
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Taco H. Restaurant
Manager
04.2014 - 01.2016
Job overview
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Gutierrez Boutiques
Sales Associate
01.2013 - 04.2014
Job overview
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
CTK Healthcare Institute Irving, TX
from CNA
10.2016
Irving High School
High School Diploma
07.2016
Skills
- Strategic Planning
- Policy Implementation
- Expense Tracking
- Contract Management
- Workforce Management
- Staff Development
- Bilingual
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Computer Proficiency
- Customer and client relations
- Filing
- Clerical Support
- Scheduling
- Documentation and Recordkeeping
- Microsoft Office Suite
- Office Management
- Database entry
- Scheduling and calendar management
- Excel spreadsheets
- Data organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
JP Morgan & Chase
02.2022 - 07.2023
Sales Manager
Gutierrez Boutiques
04.2014 - 04.2016
Manager
Taco H. Restaurant
04.2014 - 01.2016
Sales Associate
Gutierrez Boutiques
01.2013 - 04.2014
CTK Healthcare Institute
from CNA
Irving High School
High School Diploma