Maria Cruz
Burbank,CA
Summary
Proficient in conducting laboratory and field experiments. Driven with superior organizational and analytical skills combined with unparalleled dedication to research excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level research position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cross Trainer
Shake Shack
07.2019 - 12.2023
- Tailored instructional methods according to individual learning styles, maximizing comprehension and retention rates among trainees.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
Education
Bachelor of Arts - Biology
Cal-State University
Northridge, CA05.2024
Skills
Molecular Competencies
- Primer Design (NUPACK)
- Molecular Cloning (Ecoli)
- DNA/RNA Isolation
- Microscopy (Brightfield, Phase Contrast)
Biochemical Competencies
- Gas Chromatography Mass Spectrometry (GS-MS) analysis
- Cell Culture Techniques
- Safe Chemical Handling
Health Professional Competencies
- Trained in HIPAA compliance
- Safe specimen handling
- Venipuncture
- Patient Care
Certification
Certified Phlebotomist technician 1
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Home Depot
01.2024 - Current
Cross Trainer
Shake Shack
07.2019 - 12.2023
Bachelor of Arts - Biology
Cal-State University