Maria Cruz
Odessa,TX
Summary
Customer service representative with hardworking attitude and efficient approach. Trained in different positions maintaining a high level of hospitality, professionalism, and time management. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Meat Processor
Carl Miles Food Services
Odessa, TX
08.2022 - 06.2024
- Prepared meat by trimming, cleaning, grinding, and tenderizing before sorting, leveling, and packing.
- Supported in facilitating meat services and deliveries for neighboring areas like Odessa, Midland, Pecos, and Andrews.
- Cleaned work areas between production runs by removing any debris or residue from machines or floors using cleaning chemicals.
- Monitored temperatures throughout the process to ensure food safety regulations were followed.
- Packaged final product items into trays or containers based on size, weight and type specifications.
- Operated grinders, slicers, tenderizers, mixers, stuffers, cutters and other related machinery as needed.
Front End Manager
Lowes Marketplace
Odessa, TX
10.2021 - 04.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed cash flow of store, including cashier operations and bookkeeping.
- Cultivated strong customer relations and developed effective customer service standards.
- Welcomed large volume of guests and improved overall customer service.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Received, checked-in and stocked merchandise throughout store, helped maintain inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Cashier
Saucedo Tamale Factory
Odessa, TX
03.2021 - 10.2021
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Operated cash register, collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered phone calls to assist customers with questions and orders.
- Maintained work area and kept cash drawer organized.
Cashier
Stripes Convenience Store
Odessa, TX
02.2020 - 03.2021
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
GED -
Odessa College
Odessa, TX04-1995
Skills
- Quality Control
- Excellent Communication
- Time Management
- Adaptability
- Customer Service
- Safe work practices
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Meat Processor
Carl Miles Food Services
08.2022 - 06.2024
Front End Manager
Lowes Marketplace
10.2021 - 04.2022
Cashier
Saucedo Tamale Factory
03.2021 - 10.2021
Cashier
Stripes Convenience Store
02.2020 - 03.2021
GED -
Odessa College
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