MARIA CRUZ
Boise,ID
Summary
Dynamic Senior Regional Director of Operations with a focus on operational excellence and revenue growth in healthcare. Leadership experience includes overseeing 39 offices in the Western US, driving team performance, and fostering partnerships with support teams. Proficient in strategic planning and business development, with a history of managing complex projects and cross-functional teams.
I am a strategic, people-first leader with multi-unit experience, and a passion for performance. I have a confident, composed leadership style—calm under pressure, solutions-oriented, and always eager to train and coach others.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Regional Director Of Operations
Lone Peak Dental Group
Denver, CO
05.2021 - Current
- Managed operations across 39 offices in Western US, ensuring compliance with policies and regulations.
- Achieved operational and revenue goals through strategic planning and execution.
- Enhanced team performance via effective leadership and mentorship.
- Fostered collaboration with internal and external support teams to build loyalty.
- Conducted Quarterly Dr Clinical Meetings and Semi-Annual Operations Manager Leadership Summits.
- Provided guidance to Regional Operations Managers, aligning them with performance goals.
- Identified and implemented new processes and technologies to streamline operations.
- Monitored key performance indicators (KPIs) to drive improvement and financial success.
- Directed operational strategies across multiple regional locations.
- Implemented process improvements to enhance efficiency in daily operations.
- Oversaw budgeting and resource allocation for regional initiatives.
- Managed team performance through regular training and development sessions.
- Analyzed data to identify areas of improvement in processes or procedures within the region.
- Managed regional staff, including hiring, training, performance reviews and disciplinary actions.
- Established key performance indicators to measure operational effectiveness in the region.
- Reviewed financial reports and identified opportunities for cost savings.
- Oversaw daily operations across multiple dental practices in the region.
Regional Operations Manager
Kalika Dental Corporation
Sarta Rosa, CA
12.2018 - 05.2021
- Managed daily operations for seven General Dentistry offices to drive growth and profitability.
- Developed and implemented strategies that enhanced processes and increased efficiency.
- Oversaw regional operations, including project management and business development initiatives.
- Supervised team members, providing guidance to ensure successful project execution.
- Monitored production and collection goals to track performance metrics.
- Conducted regular meetings with team members to deliver updates and address concerns.
- Prepared and presented financial reports on regional performance to colleagues and upper management.
- Developed and implemented standard operating procedures for efficiency.
- Coordinated staff training programs to enhance the patient experience.
- Analyzed operational workflows to identify improvement areas.
- Ensured compliance with healthcare regulations and safety standards.
- Established budgets, monitored expenses, and tracked investments in the region's operations team.
- Oversaw hiring process for new employees in order to ensure compliance with company standards.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Developed and implemented policies and procedures to improve operational efficiency.
- Visited regional locations to verify full functionality and operational effectiveness.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
Senior Operations Manager
Interdent Services Corporation
Petaluma, CA
12.2015 - 12.2018
- Directed operations of 8 General Dentistry practices within California, aligning them with company goals.
- Formulated strategic plans focused on driving growth and profitability in each practice.
- Tracked KPIs to assess performance and uncover improvement opportunities for financial targets.
- Supported practice managers through leadership initiatives, enhancing team collaboration and performance.
- Ensured strict compliance with regulatory standards and internal policies across practices.
- Partnered with leadership team to implement effective initiatives and share best practices regionally.
- Administered regional budget while controlling expenses and optimizing resource allocation.
- Performed regular site evaluations to maintain operational excellence and address challenges promptly.
Office Manager
Dr Daniel Song
Hillsboro, Oregon
09.2013 - 01.2015
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated interdepartmental scheduling for meetings and appointments.
- Oversaw office supply inventory, placing orders as necessary.
- Assisted in onboarding processes and training initiatives for new employees.
- Developed policies to enhance workplace efficiency and organizational structure.
- Maintained a comprehensive filing system for records and correspondence.
- Tracked invoices and payments, ensuring accuracy of accounts receivable and payable.
- Resolved customer inquiries promptly, fostering positive relationships with clients.
Regional Operations Manager
Family Health Services
Twin Falls, Idaho
12.2009 - 09.2013
- Managed daily operations across seven dental practice locations.
- Coordinated staff training programs to enhance service quality.
- Oversaw inventory management and supply chain processes.
- Facilitated communication between dental teams and administration.
- Ensured compliance with healthcare regulations and safety standards.
- Led cross-functional meetings to align operational goals and strategies.
- Oversaw hiring process for new employees in order to ensure compliance with company standards.
- Developed training programs designed to enhance employee knowledge of operational processes and procedures.
- Collaborated with corporate leadership on strategic initiatives that would increase efficiency throughout the organization.
- Assisted department heads with developing plans for upcoming projects or initiatives related to regional operations.
- Created performance reviews for staff members based on established criteria.
- Visited regional locations to verify full functionality and operational effectiveness.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Recruited and trained employees to enable adherence to common standards and procedures.
- Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) - Human Resources Management
Sonoma State University
Rohnert Park, CA12-2018
Some College (No Degree) - Real Estate
College of Southern Idaho
Twin Falls, ID03-2005
Skills
- Business operations and development
- Performance management
- Human resources management
- Regional operations oversight
- Direct report leadership
- Financial analysis and reporting
- Customer service excellence
- Healthcare industry expertise
- Profit and loss oversight
- Multi-site management
- Operational strategy development
- Performance tracking systems
- Budget management
- Process improvement initiatives
- Team leadership skills
- Data analysis techniques
- Staff training programs
- Problem-solving strategies
- Effective communication skills
- Conflict resolution methods
- Data-driven decision making
- KPI management processes
Certification
Human Resources Management, 12/01/18
Timeline
Sr. Regional Director Of Operations
Lone Peak Dental Group
05.2021 - Current
Regional Operations Manager
Kalika Dental Corporation
12.2018 - 05.2021
Senior Operations Manager
Interdent Services Corporation
12.2015 - 12.2018
Office Manager
Dr Daniel Song
09.2013 - 01.2015
Regional Operations Manager
Family Health Services
12.2009 - 09.2013
Some College (No Degree) - Human Resources Management
Sonoma State University
Some College (No Degree) - Real Estate
College of Southern Idaho