Maria Cruz-Hampton
Fairburn
Summary
Positive and upbeat with excellent interpersonal communication skills. Forward-thinking and friendly with distinguished ability to multitask, modernize offices and streamline procedures. Fantastic attention to detail and commitment to optimizing customer experiences through individualized customer service.
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
10
10
years of professional experience
Work History
Bilingual Staffing Coordinator
Elite Staffing Inc
11.2023 - 05.2025
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Developed strong relationships with clients, leading to repeat business and long-term partnerships.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
Family Support Coordinator
Brain Balance Achievement Centers
11.2021 - 11.2023
- Improved family support services by developing and implementing comprehensive programs tailored to individual needs.
- Provided emotional support to families during difficult times, displaying empathy and understanding while maintaining professional boundaries.
- Empowered parents with knowledge about their rights, responsibilities, and options regarding their children''s education, healthcare, and other essential services.
- Enhanced communication between families and service providers through regular meetings, progress updates, and detailed reports.
Medical Office Specialist
Wellstar Pulmonary Medicine
02.2020 - 06.2021
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Consistently informed patients of financial responsibilities prior to services being rendered.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Scheduled appointments for patients via phone and in person.
- Registered patients and scheduled appointments.
- Wrote detailed clinical phone messages for physicians.
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
- Acquired insurance authorizations for procedures and tests ordered by attending physician.
Bilingual/Medical Office Specialist
Mercy Care Chamblee
01.2017 - 08.2019
- Acquired insurance authorizations for procedures and tests ordered by attending physician.
- Registered patients and scheduled appointments.
- Maintained confidentiality of records relating to clients' treatment
- Scheduled appointments for patients via phone and in person.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Consistently informed patients of financial responsibilities prior to services being rendered.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Bilingual Customer Service Representative
Access Auto Insurance
11.2015 - 12.2016
- Documented conversations with customers to track requests, problems and solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
- Shared detailed information regarding options to help customers make decisions.
- Consulted with customers regarding needs and addressed concerns.
- Processed customer account changes using proprietary software.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High school - Academics
Little Flower Catholic High School For Girls
Philadelphia, PAMassage Therapy
Lincoln Technical Institute
Philadelphia PA01.2006
Skills
- Epic Software
- Bilingual English/Spanish
- Microsoft Office
- Outlook
- Microsoft Word
- Scheduling
- Strong organization
- New hire onboarding
- Background checking
- Recruitment
- People skills
- Problem resolution
- Multitasking
- Knowledge of HIPAA regulations
- Analytical and critical thinking
- Staffing agency coordination
Education and Training
other
Languages
Spanish
Full Professional
Timeline
Bilingual Staffing Coordinator
Elite Staffing Inc
11.2023 - 05.2025
Family Support Coordinator
Brain Balance Achievement Centers
11.2021 - 11.2023
Medical Office Specialist
Wellstar Pulmonary Medicine
02.2020 - 06.2021
Bilingual/Medical Office Specialist
Mercy Care Chamblee
01.2017 - 08.2019
Bilingual Customer Service Representative
Access Auto Insurance
11.2015 - 12.2016
High school - Academics
Little Flower Catholic High School For Girls
Massage Therapy
Lincoln Technical Institute
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