Maria Cuadra
Summary
Dynamic and results-driven professional with a proven track record in customer service and home health care, notably with Time4care. Excelled in high-stress situations, demonstrating exceptional problem-solving and organizational skills. Enhanced patient quality of life and customer loyalty through empathetic service and efficient issue resolution. Skilled in multitasking and maintaining professionalism under pressure, ensuring optimal outcomes in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Stay at Home Mom
Self-employeed
05.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Home Health Aide
Time4care
04.2021 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Customer Service Representative
Equiserve Transfer Agent
12.1999 - 06.2002
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
No Degree - Computer Course And Customer Service.
Finance Institute
Jersey City, NJ02.1999
High School Diploma -
Bayonne High School
Bayonne, NJ07.1994
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Dependable and Responsible
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Decision-Making
- Problem Resolution
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
- Active Listening
- Organization and Time Management
Languages
Spanish
Native or Bilingual
Timeline
Stay at Home Mom
Self-employeed
05.2022 - Current
Home Health Aide
Time4care
04.2021 - Current
Customer Service Representative
Equiserve Transfer Agent
12.1999 - 06.2002
No Degree - Computer Course And Customer Service.
Finance Institute
High School Diploma -
Bayonne High School