Maria Cupa

• Developed engaging lesson plans aligned with curriculum standards.
• Implemented innovative teaching strategies to enhance student learning outcomes.
• Facilitated classroom discussions to promote critical thinking and collaboration.
• Assessed student progress and provided constructive feedback for improvement.

Coordinated visitor inquiries and provided assistance at the community services front desk.

Facilitated registration entry via computer system.

Managed phone inquiries by routing them to relevant teams.

Managed registration process via telephone.

Contributed to the execution of special events across the city.

• Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
• Maintained accurate records of customer interactions and transactions in CRM systems.
• Collaborated with team members to streamline support processes, improving response times.
• Trained new staff on best practices for customer engagement and service protocols.