MARIA CURANOVIC
Fishkill
Summary
Patient Registrar with extensive experience at New York Presbyterian Hudson Valley Hospital, specializing in insurance verification and appointment scheduling. Demonstrated success in improving patient satisfaction through outstanding customer service and clear communication. Skilled in managing complex workflows while ensuring HIPAA compliance and maintaining high attention to detail.
Overview
24
24
years of professional experience
Work History
Patient Registrar-Surgical
New York Presbyterian Hudson Valley Hospital
Cortlandt Manor
04.2020 - Current
- Processed all required paperwork and forms related to the registration process and ensured that patient data was entered accurately into the system.
- Assisted in scheduling appointments, registering patients, and verifying insurance benefits.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient health information.
- Greeted patients upon arrival at facility, collected required documents, and verified demographic information against existing records.
- Collected co-payments from patients at time of service or scheduled payment plans when necessary.
- Provided excellent customer service while assisting patients with questions regarding registration procedures.
- Answered phones promptly and courteously while addressing patient inquiries related to registration matters.
- Verified insurance coverage and completed pre-registration process for new patients prior to their arrival.
- Screened patients before and during admissions processes.
- Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
- Arranged hospital admissions for patients as required.
- Answered telephones and directed calls to the appropriate medical or administrative staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
- Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
- Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
- Provided administrative support to surgeons, nurses and other medical staff in the operating room.
- Prepared patient discharge paperwork including follow up instructions for home care services if required by the doctor's order.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
- Reviewed incoming referrals from primary care providers before scheduling any procedure or appointment.
- Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Provided assistance with post-operative care plans according to physician's orders.
- Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
- Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
- Scheduled follow-up appointments as designated by physician.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Checked patient insurance and collected pre-authorizations from providers.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Distributed treatment and procedural information to patients.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Routed laboratory or diagnostic results to appropriate staff.
- Answered telephones and directed calls to the appropriate medical or administrative staff.
- Facilitated communication between providers, payers and health plans regarding prior authorization processes.
- Responded promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Assisted healthcare providers with appeals for denied authorizations, including gathering additional information and documentation.
- Provided customer service to patients and healthcare providers, answering questions related to prior authorization and insurance coverage.
- Scheduled patient appointments, diagnostic specialty appointments, tests and procedures.
- Contacted insurance companies to obtain necessary preauthorization's needed for upcoming tests and procedures.
- Input claim, prior authorization, and other important medical data into system.
CREDIT & COLLECTIONS COORDINATOR
Westchester Medical Center
VALHALLA
03.2016 - 08.2016
- Maintained a high level of professionalism when interacting with customers.
- Collaborated with providers to obtain missing information required for authorization submissions.
- Assisted with appeals process when necessary.
- Created and maintained accurate documentation for all prior authorization activities.
- Identified discrepancies in submitted documents or coding errors that may affect payment or reimbursement.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
- Clarified patient inquiries and questions to update patient account information in computer system.
- Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
- Scheduled patient appointments, diagnostic specialty appointments, tests and procedures.
- Communicated authorization decisions, including approvals and denials, to healthcare providers and patients.
- Reviewed and processed prior authorization requests for medical procedures and medications according to established guidelines.
- Assisted healthcare providers with appeals for denied authorizations, including gathering additional information and documentation.
- Provided customer service to patients and healthcare providers, answering questions related to prior authorization and insurance coverage.
- Ordered and maintained supply inventory for medical office.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Compiled and coded patient information or data in appropriate computer system.
MEDICAL SECRETARY/ASSISTANT TO MANAGER
SPECIALTY ORTHOPEDICS, PLLC
HARRISON
12.2003 - 02.2016
- Greeted patients upon arrival, collected medical history, and verified insurance coverage.
- Facilitated communication between patients, physicians, and other healthcare professionals.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Provided support to clinical staff during exams by handing instruments or providing assistance with paperwork.
- Coordinated referrals between primary care physicians and specialists as required.
- Ordered office supplies when needed while monitoring inventory levels at all times.
- Processed payments for co-pays or services rendered using computerized billing software programs.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Performed data entry tasks related to patient information into various databases.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Compiled and submitted daily, weekly, and monthly reports to healthcare administrators.
- Participated in staff meetings and contributed to quality improvement initiatives.
- Managed patient flow to minimize waiting times and improve office efficiency.
- Coordinated logistics for patient hospital admissions.
- Scheduled and confirmed patient appointments, surgeries, and medical consultations.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Facilitated communication between patients and healthcare providers to improve care coordination.
- Managed office inventory and ordered medical supplies as needed.
- Utilized medical software for patient registration, scheduling, and records management.
- Handled cash transactions and processed payments for medical services.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
- Managed physician calendar, scheduling patient appointments and procedures.
- Maintained medical records, ensuring accuracy, compliance, and confidentiality.
- Assisted in patient education regarding medical procedures and pre-visit requirements.
- Provided administrative support to medical staff, including data entry and document preparation.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled and confirmed patient appointments and consultations.
- Arranged hospital admissions for patients as required.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Compiled and coded patient information or data in appropriate computer system.
- Interviewed patients to complete case histories and intake forms.
- Prepared appeal letters on behalf of clients when necessary to resolve disputes with insurers.
- Reviewed authorization requests for accuracy and completeness.
- Provided customer service to internal and external customers related to authorization requests.
- Researched patient eligibility, coverage information, and benefit levels.
- Processed prior authorization requests in accordance with departmental guidelines.
- Coordinated communication between providers, patients, payers, and other departments as needed.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Tracked authorization statuses using electronic databases or manual filing systems.
- Investigated discrepancies identified during audits of claims submitted for reimbursement by providers.
- Participated in meetings with staff members from other departments such as billing and coding teams to provide clarification on policies related to authorizations.
- Acted as a liaison between providers and payers to facilitate timely authorization of services.
- Responded promptly to inquiries from healthcare providers regarding status of authorizations.
- Assisted billing department with resolution of denied claims due to lack of prior authorization.
- Verified insurance eligibility for patients and entered information into the system.
- Managed daily workflow related to obtaining authorizations from various health plans including Medicare and Medicaid and commercial carriers.
- Maintained up-to-date knowledge of all changes in insurance plans, regulations, and procedures.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Input claim, prior authorization, and other important medical data into system.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
- Followed up on pending prior authorization requests to ensure timely processing.
- Coordinated with healthcare providers to gather necessary patient information for prior authorization requests.
- Negotiated with drug manufacturers and insurance providers to obtain coverage for off-label or non-formulary medications.
- Notified ordering providers of denied authorizations.
- Assisted healthcare providers with appeals for denied authorizations, including gathering additional information and documentation.
- Scheduled patient appointments, diagnostic specialty appointments, tests and procedures.
- Evaluated patient eligibility and benefits for requested procedures and medications.
- Developed and implemented process improvements to enhance efficiency and accuracy of prior authorization workflows.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Communicated authorization decisions, including approvals and denials, to healthcare providers and patients.
- Determined which party would be liable for payment on medical services by thoroughly reviewing patient insurance coverage.
FRONT DESK SCHEDULER
NYDIC OPEN MRI OF AMERICA
White Plains
10.2001 - 11.2003
- Collected copays and verified insurance benefits as needed.
- Assisted with filing and organization of medical records.
- Followed up on no-shows or cancellations to reschedule appointments.
- Completed any administrative tasks assigned by supervisor such as data entry or scanning documents into the electronic health record.
- Scheduled patient appointments according to established protocols.
- Verified patient information, including insurance coverage, prior to appointment start times.
- Checked-in patients upon arrival using a computerized system.
- Coordinated referrals with outside providers as needed.
- Scheduled and confirmed appointments.
- Answered phones and routed voicemails to respective employees.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Maintained front desk to provide positive first impression.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted customers, answered general questions and directed to appropriate locations.
Education
High School Diploma -
MONSIGNOR SCANLAN HIGH SCHOOL
BRONX 06-1993
Skills
- Patient registration
- Insurance verification
- Electronic health records
- Appointment scheduling
- Co-payment collection
- HIPAA compliance
- Customer service
- Communication skills
- Data entry
- Referral coordination
- Prior authorization
- Medical terminology
- Problem solving
- Time management
- Attention to detail
- Resourcefulness and initiative
- Organizational growth
- Data entry expertise
- Scheduling
- Healthcare software
- Professionalism and ethics
- Payment scheduling and collection
- Multitasking
- Organizational skills
- Strong interpersonal skills
- CRM software usage
- Fluent bilingualism
- Telephone etiquette
Timeline
Patient Registrar-Surgical
New York Presbyterian Hudson Valley Hospital
04.2020 - Current
CREDIT & COLLECTIONS COORDINATOR
Westchester Medical Center
03.2016 - 08.2016
MEDICAL SECRETARY/ASSISTANT TO MANAGER
SPECIALTY ORTHOPEDICS, PLLC
12.2003 - 02.2016
FRONT DESK SCHEDULER
NYDIC OPEN MRI OF AMERICA
10.2001 - 11.2003
High School Diploma -
MONSIGNOR SCANLAN HIGH SCHOOL
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