Maria Villars
Washington,DC
Summary
Offering strong interpersonal skills and a genuine interest in creating positive experiences for guests, while eager to learn and develop in guest relations environment. Contributes ability to quickly understand and apply hospitality principles, as well as effective communication and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Guest Relations Specialist
L'Ardente
11.2021 - Current
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined check-in and check-out processes for improved guest experience.
- Improved cooperation among departments by organizing cross-training sessions for better understanding of each other's roles in delivering excellent hospitality services.
- Maintain positive guest relationships and cultivate loyalty
- E-mail 5-star reviews and ensure positive customer interactions.
Guest Experience Representative
Washington Nationals Baseball Park
06.2021 - Current
- Proactively address guest with special requests and complaints, ensuring a personalized and memorable stay.
- Enforce venue, team, league rules, and provide immediate assistance in emergencies.
- Retain extensive knowledge of park layout, seating sections, key attractions, and emergency procedures.
- Collaborate with various departments including the police, security, food services and maintenance.
Administrative Assistant
Dental Care Of McLean
09.2019 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Schedule appointments, provide reminders, and verify insurance coverage.
Administrative Assistant
Neighborhood Assistance Corporation Of America
08.2014 - 09.2019
- Schedule appointments for 4 mortgage counselors and 3 housing counselors.
- Greet visitors, direct calls, record/relay messages, and perform extensive data entry tasks.
- Compose and distribute emails, memos, letters, faxes and forms.
- Manage office and individual staff production levels according to assigned metrics.
- Attend educational homebuyers workshops to maintain professional knowledge of programs.
- Anticipate and procure needed office supplies.
Administrative Assistant
Council Of The District Of Columbia
01.2004 - 10.2013
- Overseeing the day-to-day operations of an office, including managing supplies and welcoming visitors.
- Planning and scheduling appointments and meetings.
- Answering and directing phone calls, writing and responding to emails.
- Preparing, organizing, and storing information in digital format.
- Tracking deadlines, facilitating communication, and assisting with project management.
- Handling expense reporting, invoicing, and basic accounting tasks.
Education
High School Diploma -
Wakefield
Arlington, VASkills
- VIP guest handling
- Responsibility
- Time management
- Strong organization
- Guest satisfaction focus
- Exceptional communication
- Customer service
- Proactive problem solving
- Inventory management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Guest Relations Specialist
L'Ardente
11.2021 - Current
Guest Experience Representative
Washington Nationals Baseball Park
06.2021 - Current
Administrative Assistant
Dental Care Of McLean
09.2019 - 03.2020
Administrative Assistant
Neighborhood Assistance Corporation Of America
08.2014 - 09.2019
Administrative Assistant
Council Of The District Of Columbia
01.2004 - 10.2013
High School Diploma -
Wakefield
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