Maria D'Abruzzo

• Created fun, age-appropriate activities for school-age children.
• Communicated with parents to encourage active parental participation in education.
• Coordinated staff and student activities to promote a safe and productive learning environment.
• Communicated regularly with teachers to align after-school programming with classroom instruction goals.
• Assisted students with homework completion, providing individualized support and guidance as needed.
• Implemented effective behavior management strategies, creating a safe and supportive environment for all participants.
• Ensured compliance with local regulations governing after-school programs by maintaining proper documentation regarding attendance records health information emergency contact forms.
• Connected and frequently communicated with students and parents regarding programs, policies and individual needs.
• Utilized creative problem-solving skills when faced with unexpected challenges or obstacles during program implementation.
• Monitored student safety while conducting indoor or outdoor activities.
• Developed and maintained courteous and effective working relationships.
• Paid attention to detail while completing assignments.
• Worked well in a team setting, providing support and guidance.

• This has expanded my communication skills, circumstantial awareness, patience, organization, problem solving skills, attention to detail, and overall ability to work in a busy environment as an integral team member.
• Developed rapport with regular patrons, fostering a sense of community within the establishment.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
• Assisted managers with quickly resolving service- and food-related issues.
• Worked effectively in fast-paced environments.
• Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.

• My lifeguarding company enhanced my leadership skills as I was a head guard who also took on Manager duties.
• Reduced response time to emergencies by conducting regular lifeguard drills and training sessions.
• Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
• Assisted in organizing and implementing recreational activities and programs.
• Monitored assigned areas for unsafe activity and took corrective actions.
• Attentively monitored swimmers to identify distress.
• Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
• Detailed safety rules and procedures regarding activities to customers and guests.
• Fostered an inclusive environment for swimmers of all ages, abilities, backgrounds, facilitating recreational opportunities that catered to diverse community needs.
• Trained and managed team of lifeguards on pool safety and risk management protocols.
• Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
• Improved team communication through the implementation of daily briefings and debriefings.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Maintained rescue equipment by conducting inspections and completing basic repairs.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Proven ability to develop and implement creative solutions to complex problems.
• Learned and adapted quickly to new technology and software applications.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Worked at various outreach centers serving meals. I was responsible for setting up, cleaning, and picking up the food prep and serving areas. I was able to engage with the participants and provide a positive environment.