Maria Dajer

As the Executive Assistant for two consecutive years on the World Cruise, I played an important role in ensuring the success of the operation. This included preparing reports for the Hotel General Manager, offering data-driven recommendations to enhance operational efficiency and guest satisfaction. I also managed special projects assigned by the Hotel General Manager, conducting research, planning, and execution to optimize various hotel operations. Additionally, I coordinated and oversaw special events, managing all aspects from planning to execution, ensuring seamless logistics, catering, and guest experiences. Demonstrating exceptional time management and organizational skills, I effectively balanced multiple priorities, deadlines, and responsibilities, optimizing productivity and operational performance. Furthermore, I collaborated with department heads to streamline processes, resolve issues, and maintain high standards of service and guest satisfaction throughout the cruise.

• Provided remote medical interpretation services from home during the pandemic as a Spanish and English interpreter, handling an average of 30 calls a day.
• Utilized strong communication skills to facilitate clear and accurate communication between hospitals, medical professionals, testing centers, and parties with different linguistic backgrounds.

• Provided concierge services as the primary point of contact for guests, promptly resolving concerns to ensure satisfaction, and collaborating with other departments. Additionally, translated daily programs and guest experiences, ensuring clear communication for international guests.

• Played a key role in the MSC Seaside launching team, demonstrating adaptability and problem-solving skills during initial operations.
• Successfully managed outsourcing separation issues while overseeing events.
• Worked collaboratively with the shoreside team to ensure successful onboard event execution, meeting guest preferences and upholding company standards.
• Collaborated with the PR team to organize travel agent visits and strengthen partnerships with internet influencers.

• Contributed to the implementation of website functionality and image enhancement, resulting in a 40% increase in sales by the end of my tenure. This initiative paved the way for the successful transition to a new e-commerce platform.
• Restructured sales channels and managed inventory for retail administration.
• Created and executed social media marketing campaigns to enhance customer engagement and drive repeat purchases.
• Enhanced the effectiveness of paid advertising campaigns across multiple digital channels, resulting in a higher return on investment.

• Collaborated closely with travel agents as a part of the wedding department within a tour operator, facilitating communication between hotels and agencies.
• Managed rooming lists and coordinated wedding packages to ensure seamless execution of events.
• Organized and conducted workshops and training sessions for travel agents to enhance sales skills and product knowledge, successfully retaining clients and fostering long-term partnerships.
• Participated in trade events and trade shows to promote destination weddings, closing sales and negotiating rates and commission percentages with agents.
• Continued to provide support and assistance to the company even after my employment terminated, working on special events and maintaining a strong relationship with the team.

• Coordinated group activities, collaborating with onboard departments and serving as a communication channel with group leaders and staff.
• Acted as a concierge for guest inquiries and problem resolution, enhancing satisfaction by handling guest concerns promptly and professionally.

• Provided excellent guest service as a front desk receptionist and phone operator, managing check-in/check-out procedures and addressing guest inquiries and concerns.
• Served as Night Manager, overseeing hotel operations during evening shifts to ensure smooth guest experiences.
• Acted as Front Desk Supervisor, providing leadership and guidance to front desk staff for efficient operations.