Maria D'Amore Alterio
Shelton,CT
Summary
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Deployment Strategist
Socotra
01.2021 - Current
- Serve as platform SME throughout Sales cycle, conducting system demonstrations while positioning Socotra’s APIs and ecosystem approach for both technical and business audiences.
- Draft business case per prospect, including resource and project plans for strategic accounts.
- Manage proof of concept engagements and corresponding success criteria, as well as Order Forms & SOWs post-POC.
Project Manager
BriteCore
01.2021 - Current
- Manage scope, schedule and budget of multiple, concurrent software Implementation projects
- Gather client requirements and work with engineers to define and prioritize project features.
- Create and maintain project plans to present to internal and external stakeholders.
- Leverage tools to manage project delivery: Miro, Jira, Rally, GitHub, Smartsheet and Google suite.
Customer Success Analyst
BriteCore
03.2019 - 12.2020
- Served as technical expert for client interface; provided solutions when possible or escalated to Triage/Product teams as needed for more complex defect [code] fixes
- Handled incoming calls and tickets to streamline communication between internal and external stakeholders.
Client Product Specialist
Indeed.com
08.2016 - 07.2018
- Functioned as product expert and liaison for the Client Services and Engineering/Product Management teams when escalating bugs and prioritizing system improvements
- Created documentation to improve transparency between Sales, Engineering/Product Management and Client Services teams in compliance with Indeed's Terms of Service.
Associate Client Product Specialist
Indeed.com
01.2016 - 07.2016
- Developed and conducted trainings to onboard new Client Services and Client Services Product hires
- Managed product-oriented tasks and investigations to provide timely support to the Client Services team.
Client Support Specialist - Ad Agencies
Indeed.com
09.2014 - 12.2015
- Maintained advertising budgets and campaign strategy to optimize keyword relevancy of ads in SERP
- Implemented and tested ATS and Google Analytics tracking to help clients assess ROI from sponsored PPC campaigns
- Provided conversion reporting to review with advertising agencies during quarterly meetings and developed ways to improve organic and sponsored traffic.
Education
Bachelor of Arts - English
Fordham University
Bronx, NY05.2014
Skills
- Market Research and Analysis
- Project Management
- Client Relationship Management
- Proposal Development
- Cross-Functional Team Collaboration
- Strategic Planning
References
Furnished Upon Request
Timeline
Deployment Strategist
Socotra
01.2021 - Current
Project Manager
BriteCore
01.2021 - Current
Customer Success Analyst
BriteCore
03.2019 - 12.2020
Client Product Specialist
Indeed.com
08.2016 - 07.2018
Associate Client Product Specialist
Indeed.com
01.2016 - 07.2016
Client Support Specialist - Ad Agencies
Indeed.com
09.2014 - 12.2015
Bachelor of Arts - English
Fordham University
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