MARIA DAVILA
Riverside,CA
Summary
Bilingual professional with 10+ years of experience in client services, compliance, and coordination. Known for strong communication, attention to detail, and dedication to high-quality service. Currently pursuing an Associates degree with a focus on Radiologic Technology and completed Medical Terminology coursework. Eager to transition into healthcare field and contribute to patient care and medical setting.
Overview
17
17
years of professional experience
Work History
Dealer Management Coordinator
Lentegity
05.2020 - 02.2025
- Reviewed and finalize dealer agreements to ensure completeness and compliance with internal policies
- Maintained and updated dealer information across internal loan servicing systems
- Served as a point of contact for internal teams and dealer, representatives to resolve inquiries regarding agreements, payment issues, and account updates
- Handle DMV paperwork, business license, and other supporting documents to meet internal regulatory requirements
- Manage multiple priorities in a fast pace environment while consistently meeting deadlines
Underwriter/Dealer Compliance Legal
United Auto Credit Corporation
03.2017 - 04.2020
- Partnered with dealerships to collect and verify loan documents and finalize funding packages
- Reviewed applications for accuracy and alignment with lending policies; suggested alternative when necessary
- Built positive relationships with dealer, partners, and internal departments through clear and professional communications
- Manage overdue accounts by conducting follow-ups and using conflict skills to find solutions
- Ensure compliance with federal and company, policies, including FDCPA regulations
Quality Assurance Analyst
Gateway One Lending & Finance
08.2014 - 08.2016
- Monitored and evaluated customer service interactions to ensure quality and compliance with company standards
- Address customers complaints and disputes with professionalism and empathy
- Prepared reports to identify service trends, and assist with performance improvements
- Maintain a strong understanding of industry regulations and internal policies
Front Office Assistant
Dr. Steve Vo Optometrist
01.2008 - 01.2010
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Verified insurance coverage and collected co-pays at the time of service.
- Conducted basic pre-testing procedures before patients saw the optometrist.
- Maintained a clean, organized front office and supported overall office efficiency.
- Delivered excellent customer service, addressing patient questions and concerns with professionalism.
- Collaborated with optometrist and staff to ensure smooth daily operations.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
Education
Associate of Arts - Health Sciences
RCC
Riverside, CA07.2024
Skills
- Excellent Communication & Interpersonal Skills
- Bilingual-Spanish & English
- Time Management & Multitasking
- Microsoft Office (Word, Excel)
- Problem Solving & Conflict Resolution
- Patient Scheduling & EHR Software
- Familiar with HIPAA concepts
- Basic Medical Terminology
- Familiarity with CPR (previously certified in BLS)
- Typing Speed: 50 WPM
Timeline
Dealer Management Coordinator
Lentegity
05.2020 - 02.2025
Underwriter/Dealer Compliance Legal
United Auto Credit Corporation
03.2017 - 04.2020
Quality Assurance Analyst
Gateway One Lending & Finance
08.2014 - 08.2016
Front Office Assistant
Dr. Steve Vo Optometrist
01.2008 - 01.2010
Associate of Arts - Health Sciences
RCC
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