MARIA DAVILA
Rowlett,Texas
Summary
Knowledgeable agent skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.
Overview
12
12
years of professional experience
Work History
Sales Agent
TZ Insurance Solutions LLC
06.2024 - 12.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Claims Adjuster
State Farm
03.2016 - 01.2017
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Resolution Specialist
Medco Health Solutions
04.2013 - 08.2015
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
Education
Associate of Arts - Theatre, Script Analysis
Dallas College
Dallas, TX05-2026
Skills
- Client relations
- Customer assistance
- Sales training
- Adaptability to change
- Paperwork processing
- Key relationship management
- Meeting facilitation
Languages
Spanish
Native or Bilingual
Timeline
Sales Agent
TZ Insurance Solutions LLC
06.2024 - 12.2024
Claims Adjuster
State Farm
03.2016 - 01.2017
Resolution Specialist
Medco Health Solutions
04.2013 - 08.2015
Associate of Arts - Theatre, Script Analysis
Dallas College
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