Maria Davis
customer service/ retail
Nashville, TN,TN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Enthusiastic retail sales associate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of learning and training in time management . Motivated to learn, grow and excel in retail.
Overview
12
12
years of professional experience
Work History
Valet Shuttle Driver
Inshuttle Transportation
Nashville, TN
09.2013 - 08.2015
- Transported customers to and from main parking lot.
- Operated with safety and skill to avoid accidents and delays.
- Maintained clean and neat shuttle for passenger comfort.
- Drove 30-passenger shuttle bus to and from terminal.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Adhered to tight schedule and met departure and arrival deadlines.
- Assisted elderly and disabled passengers entering and exiting shuttle.
CAE 3, Customer Technical Support
Comcast
Nashville, TN
08.2005 - 03.2013
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Diagnosed and executed resolution for network and server issues.
- Remotely analyzed and diagnosed complex network faults for all end-users, recommending and implementing corrective measures.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
Customer Claims Representative
Asurion Insurance Services
Nashville, , TN
02.2003 - 04.2005
- Worked productively in fast-moving work environment to process large volumes of claims.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
- Checked level and type of coverage and evaluated contracts.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
Education
High School Diploma -
Maplewood High School
Nashville, TNClothing And Textiles Studies
Tennessee State University
Nashville, TNCertificate For Data Entry - Data Entry/ Computer Programing
Draughons Jr Colledge
Nashville, TNSkills
- First Aid Certification
- Dependable and Trustworthy
- Responding to Difficult Customers
- Stocking and Replenishing
- Inventory System
- Building Customer Trust and Loyalty
Timeline
Valet Shuttle Driver
Inshuttle Transportation
09.2013 - 08.2015
CAE 3, Customer Technical Support
Comcast
08.2005 - 03.2013
Customer Claims Representative
Asurion Insurance Services
02.2003 - 04.2005
High School Diploma -
Maplewood High School
Clothing And Textiles Studies
Tennessee State University
Certificate For Data Entry - Data Entry/ Computer Programing
Draughons Jr Colledge
Similar Profiles
Maria DavisMaria Davis
Airport Shuttle Bus Driver at Inshuttle TransportationAirport Shuttle Bus Driver at Inshuttle Transportation
Michael SmithMichael Smith
Driver at Inshuttle TransportationDriver at Inshuttle Transportation
Samantha TownsendSamantha Townsend
Dispatcher, Clerk at @ Department of Transportation, Caltrans & Legend TransportationDispatcher, Clerk at @ Department of Transportation, Caltrans & Legend Transportation
Ryan PollardRyan Pollard
Licensed Affiliate Broker (Part-time) at Keller Williams Realty–Maryville, TNLicensed Affiliate Broker (Part-time) at Keller Williams Realty–Maryville, TN
Julie Cochran- SanchezJulie Cochran- Sanchez
Salon Director at StoryPoint Senior Living GermantownSalon Director at StoryPoint Senior Living Germantown