Maria Day
Accord,NY
Summary
Dedicated Respite Care Worker with a proven track record at Access Supports For the Living, excelling in compassionate caregiving and effective communication. Skilled in managing challenging behaviors and enhancing client satisfaction through tailored activities. Recognized for reliability and teamwork, fostering a supportive environment that promotes independence and dignity in care.
Overview
29
29
years of professional experience
Work History
Respite Care Worker
Access Supports For the Living
07.2022 - 12.2024
- Collaborated closely with supervisory staff to address any concerns or areas of improvement in my respite care practice, ensuring consistent delivery of high-quality services.
- Established rapport with new clients quickly by demonstrating empathy, active listening skills, and genuine interest in their wellbeing.
- Managed challenging behaviors or emotional distress in clients by utilizing de-escalation techniques and maintaining a calm demeanor.
- Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
Customer Service Representative
Medtronic
08.2021 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted with troubleshooting and setup of home heart monitors
Respite Care Worker
Ulster County ARC
01.2018 - 12.2019
- Assisted residents with basic activities of daily living.
- Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
- Implemented therapeutic interventions for clients with cognitive impairments, enhancing their overall quality of life.
- Assisted patients with activities of daily living, promoting independence and dignity throughout the care process.
Rehabilitation Assistant
NE Center for Rehabilitation and Brain Injury
09.2003 - 11.2005
- Provided support to patients during physical therapy sessions, enabling increased mobility and functionality.
- Handled administrative tasks such as documenting daily notes about individual treatments provided by therapists.
- Contributed to ongoing quality improvement initiatives through participation in staff meetings, trainings, and program evaluations.
- Fostered a positive and supportive atmosphere, encouraging patients to ask questions and express concerns about their rehabilitation process.
Radiologist Clerk
Benedictine Hospital
11.1995 - 11.1997
- Collected visual images of patients' anatomy to provide physicians with information for diagnosis and treatment of acute and chronic concerns.
- Kept work and patient areas clean, orderly and well-stocked to promote efficiency.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prepared records and images for radiologists and physicians
Education
No Degree -
Kingston High School
Kingston, NYSkills
- Teamwork and cooperation
- Compassionate caregiving
- Reliability and punctuality
- Healthcare coordination
- Teamwork
- Problem-solving abilities
- Time management
- Multitasking
- Client satisfaction
- Organizational skills
- Attention to detail
- Team collaboration
- Effective communication
- Reliability
Timeline
Respite Care Worker
Access Supports For the Living
07.2022 - 12.2024
Customer Service Representative
Medtronic
08.2021 - 03.2023
Respite Care Worker
Ulster County ARC
01.2018 - 12.2019
Rehabilitation Assistant
NE Center for Rehabilitation and Brain Injury
09.2003 - 11.2005
Radiologist Clerk
Benedictine Hospital
11.1995 - 11.1997
No Degree -
Kingston High School