Maria D Correa
Lake Villa,IL
Summary
Professional with extensive experience in patient access services, skilled at ensuring seamless patient experiences and efficient administrative processes. Strong focus on team collaboration, adaptability, and delivering results. Expertise in patient registration, insurance verification, and handling sensitive information with discretion. Known for reliability, problem-solving skills, and maintaining positive, patient-centric approach in fast-paced healthcare environments.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Lakeside Dermatology
12.2024 - Current
- Responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments. Performs opening and closing clinic duties. Greets patients, check in for appointments. Scans documents into electronic health record. Maintains tidiness of the waiting area and reception counter throughout the day. Checks schedules for added, canceled and no-show appointments throughout the day. Schedules follow-up appointments as needed. Distributes mail. Prepares for the next day scheduled appointments. Managed approximately 30 incoming calls, emails and faxes per day from patients.
Patient Access Specialist
Northwestern Medicine
04.2022 - 07.2024
- Responds to questions and concerns. Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary. Maintains patient confidentiality per HIPAA regulations. Exceeds all consumer requests and alerts management of issues or concerns that require escalation. Correctly identifies and collects patient demographic information organization standards. Reaches out to patients to schedule an appointment as defined. Performs medical necessity checks as necessary for scheduled services, communicate options to patient if appointment fails. Inform patients of any issues with securing the financial account for their encounter. Completes other duties assigned by manager. Cross trained in Imaging in Glenview and Vernon Hills. Managed 30 My Chart Messages, call and emails and right faxes per day from patients.
RS II Specialist in Call Center
AIM SPECIALITY HEALTH INC
09.2015 - 09.2021
- Answer High Volume calls for 40 plus Health Plans, process authorizations, followed the guidelines of 40 plus plans to provide information on peers to peers, appeals, reconsiderations or advice to restart the case over again. Verified CPT codes per plan to see if the required an authorization. I was trained in various programs RBM, Sleep, Medical Oncology, Radiation Therapy and Specialty Pharmacy. Transferred Physicians’ Offices to different departments at AIM including transferring them to do Peer to Peer’s. Emailed the Appeals Department to notify them when a case needs a call out to the Physician’s Office.
Education
Associate in Applied Science Degree -
Northwestern College
Chicago, IL08.2013
Skills
- Microsoft Word
- Microsoft Excel
- PowerPoint
- Epic
- Cerner
- Bi-lingual: English/Spanish
- Type: 40 wpm
Languages
Spanish
Limited Working
Timeline
Patient Service Representative
Lakeside Dermatology
12.2024 - Current
Patient Access Specialist
Northwestern Medicine
04.2022 - 07.2024
RS II Specialist in Call Center
AIM SPECIALITY HEALTH INC
09.2015 - 09.2021
Associate in Applied Science Degree -
Northwestern College
Similar Profiles
Katie A. MooreKatie A. Moore
Medical Assistant at MOHS Surgery, Dermatology / The Dermatology GroupMedical Assistant at MOHS Surgery, Dermatology / The Dermatology Group
Kamila TychonowiczKamila Tychonowicz
Lead Dermatology Clinical Research Associate at Dermatology & Aesthetics - Bucktown; VitalSkin DermatologyLead Dermatology Clinical Research Associate at Dermatology & Aesthetics - Bucktown; VitalSkin Dermatology
Sarah LeBlancSarah LeBlanc
Medical Assistant at PhyNet Dermatology (Northeast Dermatology)Medical Assistant at PhyNet Dermatology (Northeast Dermatology)