KIMBERLY CHACON
Rialto,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Member Services Specialist
Thrive Market
01.2023 - Current
- Answered average of 60 calls, emails and chats per day, addressing customer inquiries, solving problems and providing product information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Investigated and resolved customer inquiries and complaints quickly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Seasonal Customer Service Specialist
Garrett Popcorn
10.2022 - 12.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of 50 calls, emails and chats per day, addressing customer inquiries, solving problems and providing product information.
Senior Customer Service Representative
Revolve Clothing
10.2021 - 09.2022
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed, scheduled and executed customer orders for new and established customers.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered over 60 calls per shift to meet fast-paced call center demands.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Representative
Hottopic
11.2019 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered a constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Answered over 40-50 calls per shift to meet fast-paced call center demands.
- Recommended products to customers, thoroughly explaining details
- Answered customer telephone calls promptly to avoid on-hold wait times
Customer Service Representative
Wells Fargo
12.2018 - 10.2019
- Resolved complaints to satisfy customers and encourage future transactions.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Explained different types of loans pertaining to client situations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Data Entry Clerk
John Elways Crown Toyota
12.2016 - 11.2018
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Added documents to file records and created new records to support filing needs.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Bookseller
Barnes And Noble Bookstore
11.2013 - 12.2017
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Displayed merchandise by arranging in appealing ways to boost sales.
Education
Currently in Progress - Nursing
05.2026
High School Diploma -
05.2007
Skills
- Shopify
- Zendesk
- Data Entry and Maintenance
- Order and Refund Processing
- Billing Adjustments and Refunds
- Customer Retention Strategies
- Issue and Complaint Resolution
- Analytical and Critical Thinking
Timeline
Member Services Specialist - Thrive Market
01.2023 - Current
Seasonal Customer Service Specialist - Garrett Popcorn
10.2022 - 12.2022
Senior Customer Service Representative - Revolve Clothing
10.2021 - 09.2022
Customer Service Representative - Hottopic
11.2019 - 10.2021
Customer Service Representative - Wells Fargo
12.2018 - 10.2019
Data Entry Clerk - John Elways Crown Toyota
12.2016 - 11.2018
Bookseller - Barnes And Noble Bookstore
11.2013 - 12.2017
Chaffey College - Currently in Progress , Nursing
North Central High School - High School Diploma,